Patient Coordinator
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Key skills for this role
About the Role
Metabolic.health seeks a Patient Coordinator to drive patient enrollments, lead onboarding, and manage retention through proactive engagement. The role requires at least 2 years of direct healthcare sales experience in the UAE, strong communication skills, and CRM/EMR proficiency.
Key Skills for This Role
Responsibilities
- Convert qualified in clinic prospects into enrolled patients for designated programs
- Conduct structured consultations to understand patient needs and present program value
- Proactively engage and convert prospective patients via phone, WhatsApp, Meta Channels, and email
- Cross sell and upsell relevant services to existing patients
- Meet or exceed monthly and quarterly enrollment and revenue targets
- Conduct onboarding as a milestone based process and schedule follow ups
- Proactively engage patients throughout care journey to maintain attendance and adherence
- Contact patients in advance of appointments, refill dates, and program milestones
- Identify and respond to at risk patients with appropriate retention measures
- Maintain accurate documentation of retention activities in CRM
- Schedule appointments and manage patient flow through EMR systems
- Verify insurance eligibility and coordinate with clinical teams
Requirements
- Bachelor's degree in healthcare administration, management, or related field
- At least 2 years of direct sales experience in healthcare, medical, or wellness environment in the UAE
- Demonstrable track record of meeting or exceeding sales targets in healthcare setting
- Experience with CRM, EMR, and insurance systems
- Ability to work weekends and public holidays
- Strong communication, interpersonal, and problem solving skills
Full Job Posting
About metabolic.health
- metabolic.health is a leading healthcare clinic specializing in comprehensive diabetes care, leveraging wearables, IoT, machine learning, and AI.
Summary of the role
- The Patient Coordinator drives new patient enrollments, leads structured onboarding, and manages ongoing retention through proactive engagement.
Key Responsibilities
- Convert qualified in clinic prospects into enrolled patients for designated programs
- Conduct structured consultations to understand patient needs and present clinical and financial value
- Proactively engage and convert prospective patients via phone, WhatsApp, Meta Channels, and email
- Cross sell and upsell relevant services to existing patients
- Meet or exceed monthly and quarterly enrollment and revenue targets
- Conduct onboarding as a milestone based process and schedule follow ups
- Proactively engage patients throughout care journey to maintain attendance and adherence
- Contact patients in advance of appointments, refill dates, and program milestones
- Identify and respond to at risk patients with appropriate retention measures
- Maintain accurate documentation of retention activities in CRM
- Schedule appointments and manage patient flow through EMR systems
- Verify insurance eligibility and coordinate with clinical teams
Qualifications & Requirements
- Bachelor's degree in healthcare administration, management, or related field
- At least 2 years of direct sales experience in healthcare, medical, or wellness environment in the UAE
- Demonstrable track record of meeting or exceeding sales targets in healthcare setting
- Experience with CRM, EMR, and insurance systems required
- Ability to work weekends and public holidays
- Professional, adaptable, and patient focused approach
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