Professional Services Manager - Fluent Arabic And English
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Key skills for this role
About the Role
SailPoint is seeking a Professional Services Manager to lead customer engagements for identity security solutions. The role involves managing a team, overseeing project delivery, scoping services, and driving customer success in a fast-paced software environment.
Key Skills for This Role
Responsibilities
- Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner.
- Partner cross functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation.
- Interact with sales reps and sales leadership during the pre sales and post sales (delivery) phases.
- Serve as the senior point of contact for client escalations.
- Oversee the financials of your team’s projects, with a focus on profitability and productivity to ensure long term client success.
- Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall PS business.
- Provide project management duties on occasion for customer engagements as needed.
- Provide strategic updates on client performance to SailPoint Senior Management.
- Work closely with Customer Success Managers to establish and maintain customer satisfaction throughout the entirety of a customer implementation.
- Identify new opportunities for expanding SailPoint solutions and services footprint to maximize client success and SailPoint revenue growth.
- Take responsibility for the management of the team, including participation in staffing decisions, utilization management, performance reviews, and career development support.
- Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development.
Requirements
- 7+ years of professional experience at a Software, SaaS, or consulting company.
- 3+ years of project management experience.
- 2+ years of people management experience.
- Exceptional mentorship and leadership skills with a passion for continuous improvement.
- Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management).
- Exceptional communication skills and extensive experience working with clients and partners.
- Outstanding organizational and multi tasking abilities.
- Extensive experience working with Sales to scope services projects for enterprise software.
- Fluent in Arabic and English.
Full Job Posting
Why SailPoint?
- Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice.
- SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT.
- Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more.
Who You Are
- Professional Services Managers are self directed, highly motivated, and experienced leaders that thrive when overseeing and building a services organization.
- You have significant experience building and maintaining professional relationships, and you are comfortable communicating with people at all organizational levels.
- You have exceptional leadership, communication, organizational, and problem solving abilities that you use to balance customer, team and individual need while contributing to a positive work environment.
- You are an exceptional multitasker, able to meet and manage moving deadlines, gauge risks, and creatively resolve unexpected issues.
What You’ll Do
- Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner
- Partner cross functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation
- Interact with sales reps and sales leadership during the pre sales and post sales (delivery) phases
- Serve as the senior point of contact for client escalations
- Oversee the financials of your team’s projects, with a focus on profitability and productivity to ensure long term client success
- Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall PS business
- Provide project management duties on occasion for customer engagements as needed
- Provide strategic updates on client performance to SailPoint Senior Management. Providing regular status updates to account teams and Sales Managers
- Work closely with Customer Success Managers to establish and maintain customer satisfaction throughout the entirety of a customer implementation
- Identify new opportunities for expanding SailPoint solutions and services footprint to maximize client success and SailPoint revenue growth
- Take responsibility for the management of the team, including participation in staffing decisions, utilization management, performance reviews, and career development support
- Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development
Requirements
- 7+ years of professional experience at a Software, SaaS, or consulting company
- 3+ years of project management experience
- 2+ years of people management experience
- Exceptional mentorship and leadership skills with a passion for continuous improvement
- Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management)
- Exceptional communication skills and extensive experience working with clients and partners
- Outstanding organizational and multi tasking abilities
- Extensive experience working with Sales to scope services projects for enterprise software
Travel & Education
- This position requires up to 15% travel
- Bachelor’s degree or equivalent work experience.
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