Professional Services Engineer
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Key skills for this role
About the Role
Responsible for implementing and optimizing banking technology solutions, troubleshooting applications, and providing customer support while mentoring junior engineers.
Key Skills for This Role
Responsibilities
- Install, configure, customize, and troubleshoot banking applications including VCP LITE NDC DDC, VCP KIOSK NDC DDC, Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl, Vynamic View, and Vynamic Security
- Support Proof of Concept (POC) for new products, User Acceptance Testing (UAT), and EMV ADVT/MTIP certifications
- Plan, schedule, monitor, and manage projects to ensure successful implementation
- Conduct root cause analysis on escalated issues and provide permanent resolutions
- Maintain and administer tools required for deployment and support
- Respond to customer inquiries and resolve issues within SLA timelines
- Collaborate with vendor support teams for software updates and issue resolution
- Provide guidance and mentorship to junior engineers
Requirements
- Experience with banking applications and technologies
- Ability to install, configure, and troubleshoot software
- Project management skills
- Strong customer service and communication skills
- Experience with POC, UAT, and EMV certifications
Full Job Posting
Job Description
- The Professional Services Engineer will be responsible for close collaboration with clients, vendors, and internal teams to implement, support, and optimize banking technology solutions across multiple platforms.
- The ideal candidate will be proactive, detail oriented, and able to handle complex technical challenges while delivering high quality customer service.
Duties & Responsibilities
- Install, configure, customize, and troubleshoot banking applications, including: VCP LITE NDC DDC, VCP KIOSK NDC DDC, Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl, Vynamic View and Vynamic Security
- Support Proof of Concept (POC) for new products, User Acceptance Testing (UAT), and EMV ADVT/MTIP certifications.
- Plan, schedule, monitor, and manage projects to ensure successful business solution implementation.
- Conduct root cause analysis on escalated issues and provide permanent resolutions.
- Research and contribute to technical proposals and solution documentation.
- Maintain and administer tools required for deployment and support of solutions.
- Respond to customer inquiries through multiple channels and resolve issues within SLA timelines.
- Collaborate with vendor support teams for software updates, patches, and issue resolution.
- Provide guidance and mentorship to junior engineers during project execution and troubleshooting.
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