Professional Services Engineer

DUTIES & RESPONSIBILITIES

• Install, configure, customize, and troubleshoot banking applications, including: VCP LITE NDC-DDC VCP KIOSK NDC-DDC Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl Vynamic View and Vynamic Security
• VCP LITE NDC-DDC
• VCP KIOSK NDC-DDC
• Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl
• Vynamic View and Vynamic Security
• Support Proof of Concept (POC) for new products, User Acceptance Testing (UAT), and EMV ADVT/MTIP certifications.
• Plan, schedule, monitor, and manage projects to ensure successful business solution implementation.
• Conduct root-cause analysis on escalated issues and provide permanent resolutions.
• Research and contribute to technical proposals and solution documentation.
• Maintain and administer tools required for deployment and support of solutions.
• Respond to customer inquiries through multiple channels and resolve issues within SLA timelines.
• Collaborate with vendor support teams for software updates, patches, and issue resolution.
• Provide guidance and mentorship to junior engineers during project execution and troubleshooting.

Education

Experience

Core Technical Skills

• VCP LITE / KIOSK NDC-DDC, Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl
• Vynamic View, Vynamic Security

Professional Services Engineering Practices

Soft Skills

• Strong troubleshooting, analytical, and problem-solving abilities.
• Effective verbal, written, and listening communication skills in English.
• Ability to quickly learn and adapt to new technologies.
• Proactive, organized, and able to manage multiple priorities in a fast-paced environment
• Compliance with policies and procedures based on the ISO standards adopted by CNS.