Product Specialist
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Key skills for this role
About the Role
Ali Bin Ali is hiring a Product Specialist to support dental product sales and operations in Doha. The role involves coordinating with finance and logistics, conducting market visits, presenting products to healthcare professionals, and maintaining CRM records.
Key Skills for This Role
Responsibilities
- Support the resolution of Tier 1 operational issues within established guidelines to ensure customer and supplier satisfaction
- Coordinate with Finance and Logistics teams to ensure timely product deliveries, ordering, and payment collections from customers
- Conduct regular market visits to customers assigned by the Line Manager, including professionals, finance teams, purchasers, and other relevant stakeholders
- Present, promote, and clearly explain all products related to the assigned brands to professionals, purchasers, and other relevant stakeholders
- Maintain detailed log sheets for all activities, including dedicated records for call off contracts, purchase orders, and multi delivery POs
- Update Salesforce daily and ensure invoiced sales are updated on a weekly basis
- Ensure timely invoicing, deliveries, installation, and operational support of products at customer sites
- Follow up on order timelines and support adherence to delivery and project deadlines
- Support the Project Team in executing related projects and operational activities
- Assist in preparing yearly forecasts and budgets and contribute to weekly/monthly action plans
- Prepare technical and commercial proposals and offers for customers
- Monitor internal stock levels to ensure proper supply chain management and product availability
Requirements
- University Degree with a medical background (e.g., Doctor of Medicine, Bachelor Science, Bachelor of Dentistry, Dental Technician, Dental Nurse, Bachelor of Biomedical Engineer)
- Advance knowledge of Dental related diseases, dental devices used & services
- 1 3 years of relevant experience in medical devices, healthcare products, pharmaceutical sales, or a related healthcare environment
- Fluent in both English and Arabic
- Valid GCC driving license is preferred
- Proficiency in Microsoft Office applications and CRM systems
Full Job Posting
Operations & Coordination
- Support the resolution of Tier 1 operational issues within established guidelines to ensure customer and supplier satisfaction.
- Coordinate with Finance and Logistics teams to ensure timely product deliveries, ordering, and payment collections from customers.
- Conduct regular market visits to customers assigned by the Line Manager, including professionals, finance teams, purchasers, and other relevant stakeholders involved with the assigned brands/products.
- Present, promote, and clearly explain all products related to the assigned brands to professionals, purchasers, and other relevant stakeholders, ensuring accurate and professional product knowledge is delivered to customers.
- Maintain detailed log sheets for all activities, including dedicated records for call off contracts, purchase orders, and multi delivery POs, and collect the same from team members reporting to him/her if applicable.
- Update Salesforce daily and ensure invoiced sales are updated on a weekly basis.
- Ensure timely invoicing, deliveries, installation, and operational support of products at customer sites.
- Follow up on order timelines and support adherence to delivery and project deadlines.
- Support the Project Team in executing related projects and operational activities.
- Employees must ensure a proper handover of responsibilities before proceeding on leave.
Planning & Commercial Support
- Assist in preparing yearly forecasts and budgets and contribute to weekly/monthly action plans to support departmental targets.
- Prepare technical and commercial proposals and offers for customers.
- Support the promotion of company products and maintain regular engagement with customers.
- Provide recommendations for product promotions, special offers, and project opportunities.
- Ensure effective communication of product updates, releases, and relevant developments to customers.
Inventory & Supply Management
- Monitor internal stock levels to ensure proper supply chain management and product availability.
- Ensure proper stock rotation and expiry management of products.
- Coordinate with Logistics and suppliers to ensure timely procurement and replenishment of products.
- Assist in maintaining departmental inventory levels and ensuring proper stock management.
Market & Product Analysis
- Support analysis of market trends, customer demand, competitor activities, market intelligence, and product opportunities through insights gathered from customers, suppliers, and market sources.
- Conduct competitive product quality analysis on promoted products.
- Submit weekly plans and daily reports to the Line Manager.
- Assist in reviewing accounts receivable aging reports and provide updates to management.
- Identify operational challenges and provide feedback to management on improvement opportunities.
Innovation
- Provide input on potential product opportunities, market needs, and initiatives aimed at improving operational efficiency and service delivery.
Skills
- University Degree with a medical background for eg. Doctor of Medicine, Bachelor Science, Bachelor of Dentistry, Dental Technician, Dental Nurse, Bachelor of Biomedical Engineer.
- Advance knowledge of Dental related diseases, dental devices used & services is essential.
- 1 3 years of relevant experience in medical devices, healthcare products, pharmaceutical sales, or a related healthcare environment.
- Fresh graduates may be considered, provided they demonstrate strong communication skills, product learning ability, and customer engagement potential.
- Basic understanding of hospital environments, healthcare professionals' needs, and product promotion is preferred.
- Strong scientific and product knowledge related to healthcare or medical devices.
- Good communication and presentation skills to effectively explain product features and benefits to healthcare professionals.
- Ability to build and maintain professional relationships with customers and internal stakeholders.
- Basic sales and negotiation skills.
- Good organizational and time management skills to manage multiple customer accounts and activities.
- Ability to analyze customer needs and market feedback.
- Strong problem solving and customer service orientation.
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