Product Owner (AI Agents)
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Key skills for this role
About the Role
J&M Group is looking for a Product Owner specializing in AI Agents. You will drive product management for conversational AI, generative AI, and contact center technologies. Requires expertise in Voice AI, NLP, prompt engineering, and cross-functional leadership.
Key Skills for This Role
Responsibilities
- Drive product management for AI agent products
- Lead cross functional teams to deliver conversational AI solutions
- Optimize contact center KPIs such as containment, AHT, and call deflection
Requirements
- Experience in Product Management & Agile
- Expertise in Voice AI / Conversational AI
- Expertise in Generative AI & Agentic AI
- Knowledge of Google GECX / CCAI / CES
- Experience with IVR / IVA
- Experience with NLP / NLU, ASR & TTS
- Experience with Prompt Engineering
- Experience with AI Evals & Red Teaming
- Experience with AI Safety & Guardrails
- Experience with API & CRM Integration
- Experience with Contact Center Technologies
- Experience with Product Analytics & A/B Testing
Full Job Posting
Required Skills
- Product Management & Agile
- Voice AI / Conversational AI
- Generative AI & Agentic AI
- Google GECX / CCAI / CES
- IVR / IVA
- NLP / NLU, ASR & TTS
- Prompt Engineering
- AI Evals & Red Teaming
- AI Safety & Guardrails
- API & CRM Integration
- Contact Center Technologies
- Voice Routing & Agent Assist
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