Product Manager - Journey Orchestration
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Etihad Airways is seeking a Product Manager to define and deliver Guest 360 capabilities with a focus on journey orchestration, customer data activation, and omnichannel personalization.
Key Skills for This Role
Responsibilities
- Define and deliver the Guest 360 product strategy, roadmap, and priorities
- Own journey orchestration capabilities across platforms (e.g., Adobe Journey Optimizer or similar)
- Design and optimize omnichannel customer journeys (segmentation, triggers, decisioning, personalization)
- Translate customer data (CRM, booking, loyalty) into actionable use cases and activation strategies
- Partner with cross functional teams (data, engineering, CX, marketing) to ensure end to end delivery and integration
- Drive data driven decision making, leveraging analytics and insights to improve engagement and conversion
- Collaborate with other Product Managers to ensure alignment across Guest 360 and adjacent platforms
- Identify and prioritize new use cases, capabilities, and innovation opportunities
Requirements
- 7+ years of experience in Product Management (digital/data platforms)
- Strong experience with journey orchestration platforms (Adobe Journey Optimizer, Adobe Campaign, FirstHive, Braze, etc.)
- Solid understanding of Customer 360 / CDP, personalization, and omnichannel engagement
- Hands on experience working with customer data sets (CRM, booking, loyalty)
- Proven track record in product lifecycle management, roadmap ownership, and prioritization
- Strong stakeholder management, communication, and presentation skills
- Adobe ecosystem experience (AEP, Adobe Analytics, AEM, Adobe CX) is nice to have
- Exposure to AI enabled use cases (LLMs, NLP, personalization engines) is nice to have
- Airline or travel industry experience is preferable
Full Job Posting
Synopsis
- The Product Manager is responsible for defining and delivering Guest 360 capabilities, with a strong focus on journey orchestration, customer data activation, and omnichannel personalization.
- This role owns the product lifecycle, driving strategy, roadmap, and execution to enable real time, data driven customer experiences across all touchpoints.
Accountabilities
- Define and deliver the Guest 360 product strategy, roadmap, and priorities.
- Own journey orchestration capabilities across platforms (e.g., Adobe Journey Optimizer or similar).
- Design and optimize omnichannel customer journeys (segmentation, triggers, decisioning, personalization).
- Translate customer data (CRM, booking, loyalty) into actionable use cases and activation strategies.
- Partner with cross functional teams (data, engineering, CX, marketing) to ensure end to end delivery and integration.
- Drive data driven decision making, leveraging analytics and insights to improve engagement and conversion.
- Collaborate with other Product Managers to ensure alignment across Guest 360 and adjacent platforms.
- Identify and prioritize new use cases, capabilities, and innovation opportunities.
Education & Experience
- 7+ years of experience in Product Management (digital/data platforms).
- Strong experience with journey orchestration platforms (Adobe Journey Optimizer, Adobe Campaign, FirstHive, Braze, etc.).
- Solid understanding of Customer 360 / CDP, personalization, and omnichannel engagement.
- Hands on experience working with customer data sets (CRM, booking, loyalty).
- Proven track record in product lifecycle management, roadmap ownership, and prioritization.
- Strong stakeholder management, communication, and presentation skills.
- Adobe ecosystem experience (AEP, Adobe Analytics, AEM, Adobe CX) is nice to have.
- Exposure to AI enabled use cases (LLMs, NLP, personalization engines) is nice to have.
- Airline or travel industry experience is preferable.
Additional Information
- Etihad Airways is more than the UAE’s national airline we’re shaping the future of global aviation.
- Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
- Beware of fraudulent job offers. We will never ask for personal information, bank details, or payment during the recruitment process.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Etihad
Premium Guest Recovery Supervisor
Abu Dhabi, UAE
Etihad Airways seeks a Premium Guest Recovery Supervisor to lead a team providing bespoke recovery solutions for premium guests. The role requires 5+ years in high-touch customer service and supervisory experience in avi
Command Center Administrator
Abu Dhabi, UAE
Etihad Airways seeks a Performance & Reporting Analyst to monitor, analyze, and report on outsourced contact center performance. The role provides actionable insights through data analysis, dashboard management, and repo
Service Recovery Supervisor
Abu Dhabi, UAE
Etihad Airways seeks a Service Recovery Supervisor to lead the 24/7 Service Recovery Desk, handling customer escalations and managing service recovery cases. Requires 5+ years in airline customer service and 2+ years sup
Certifying Aircraft Technician (IFE)
Abu Dhabi, UAE
Etihad Airways seeks a Certifying Aircraft Technician specializing in In-Flight Entertainment (IFE) to perform and certify aircraft maintenance tasks in Abu Dhabi. Requires a valid Aircraft Maintenance License and hands-
Guest Transport Planner
Abu Dhabi, UAE
Etihad Airways is looking for a Guest Transport Planner to plan, control, and optimize guest transportation operations in Abu Dhabi. The role involves demand forecasting, real-time operations control, vendor management,
Guest Service Delivery Officer
Abu Dhabi, UAE
Etihad Airways seeks a Guest Service Delivery Officer to support the Hospitality Excellence program, conduct audits, manage NPS data, and coordinate cross-functional working groups. The role requires a diploma, 3+ years
Guest Transportation Manager
Abu Dhabi, UAE
Etihad Airways seeks a Guest Transportation Manager to lead chauffeur and shuttle operations across UAE and globally, ensuring a premium guest experience. The role requires 7-10 years of transportation or aviation ground
Guest Transport Administrator
Abu Dhabi, UAE
Etihad Airways is seeking a Guest Transport Administrator to support Guest Transportation operations by managing vendor administration, invoice processing, and operational documentation. The role ensures accurate financi
Premium Guest Recovery Supervisor
Abu Dhabi, UAE
Command Center Administrator
Abu Dhabi, UAE
Service Recovery Supervisor
Abu Dhabi, UAE
Certifying Aircraft Technician (IFE)
Abu Dhabi, UAE
Guest Transport Planner
Abu Dhabi, UAE
Guest Service Delivery Officer
Abu Dhabi, UAE
Guest Transportation Manager
Abu Dhabi, UAE
Guest Transport Administrator
Abu Dhabi, UAE