Product Manager

Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America’s Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.

Articulate business requirements for supported product

Conduct market research supported by on-going engagements with customers and non-customers

The ideal candidate will be able to provide actionable guidance to Engineering with clear prioritization of development efforts, based on solving customer pain points and well defined success metrics

Work closely with cross functional teams such as designers and developers, providing thorough reviews and necessary guidance to iterate over solution designs

Create and present developer-facing work products (e.g. taxonomies, navigation, page flows)

Evangelize the product vision with effective and powerful communication

Create and present high-quality customer-facing deliverables (user stories, designs)