Implementation Specialist

About Reputation

Your Role at Reputation

• As a key member of the Implementation team, the Implementation Specialist is responsible for the technical onboarding and advanced configuration of new and existing customers onto our enterprise SaaS reputation management platform. This role requires a blend of strong technical aptitude, meticulous attention to detail, and a proactive approach to problem-solving. You will ensure the seamless deployment of diverse customer programs, manage the technical lifecycle of client tenants, and serve as a critical technical resource for both external customers and internal teams.
• How You’ll Shape the Experience :
• ● Platform Configuration & Deployment: ○ Execute the end-to-end technical onboarding of new clients, including specialized programs such as Automotive Dealer Onboarding for the Tier-3 Program. ○ Manage the full technical lifecycle of client instances, specifically handling the provisioning and deprovisioning of all customer tenants (Production, Sandbox, Trial). ○ Perform comprehensive data quality assessments and ensure all new tenants are deployed with an optimal and accurately configured data set, working closely with Implementation Managers. ○ Manage the specific setup and configuration requirements for Trial Tenant onboarding to ensure a quick and effective proof-of-concept experience. ○ Develop a deep, functional understanding of the Reputation platform's technical architecture and capabilities.