Product Manager
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Key skills for this role
About the Role
PRYPCO is looking for a hands-on Product Manager to join the Services Business Unit, an experimental growth engine. You will own the end-to-end experience for one or more verticals, designing customer journeys and building automations using no-code/low-code tools.
Key Skills for This Role
Responsibilities
- Take verticals showing strong customer or revenue signals and turn them into repeatable, scalable service flows
- Design and ship a smoother end to end customer journey for each service, cutting out manual steps
- Build automations using no code and low code tools to reduce manual ops work
- Partner with Marketing on positioning and lead generation, with CRM on lifecycle and retention, with Tech on scoping, and with Ops on delivery
- Monitor funnel conversion, turnaround time, and cost to serve to decide what to fix, automate, or expand
- Help evaluate new service ideas as the BU grows
Requirements
- 3 5 years of product management experience, ideally including services, marketplace, or operations heavy products
- Comfortable prototyping flows and building basic automations using tools like Zapier, Make, Retool, or n8n
- Good eye for customer experience with real experience mapping and redesigning journeys end to end
- Track record of getting things done through other teams without formal authority
- Comfortable defining KPIs, reading funnel and operational data, and using evidence to make calls
Full Job Posting
About PRYPCO
- PRYPCO is a Dubai based proptech company transforming real estate investment through fractional ownership, blockchain enabled tokenization, and end to end property services.
- In partnership with the Dubai Land Department and VARA, PRYPCO provides access to premium real estate opportunities in a regulated and innovative environment.
About The Role
- Prypco's Services Business Unit is the experimental growth engine of the business, a vertical built to identify, launch, and scale profitable services from day one.
- The BU currently runs three verticals: Golden Visa Services, Wills & Legacy (InstaWill), and Prypco Advance.
- We're looking for a hands on Product Manager who can take our services from early customer and revenue signals to real, productised offerings.
- You'll own the end to end experience for one or more verticals: designing a seamless customer journey and building the automations that take manual work out of the business.
- This is an individual contributor role. You'll be expected to prototype and build basic automations yourself.
What You'll Be Doing
- Take the verticals that are already showing strong customer or revenue signals and turn them into repeatable, scalable service flows: define the process, the pricing, and the packaging needed to run at higher volume.
- Design and ship a smoother end to end customer journey for each service, from the first touchpoint through delivery and follow up, cutting out manual steps wherever you can.
- Build automations, using no code and low code tools, that take the busywork out of Ops and CRM as volumes grow. You're expected to prototype these yourself rather than wait in an engineering queue.
- Partner with Marketing on positioning and lead generation, with CRM on lifecycle and retention, with Tech on scoping what needs to be built, and with Ops on delivery and fulfillment.
- Keep an eye on the numbers that matter for each vertical, like funnel conversion, turnaround time, and cost to serve. Use that data to decide what to fix, automate, or expand next.
- Help evaluate new service ideas as the BU grows, bringing the same discipline around customer experience and operational scale to whatever comes next.
What Success Looks Like
- At least one vertical with strong early signals has moved from a manual, ad hoc process to a productised service with a defined flow and clear economics.
- The customer journey is visibly better: fewer manual steps, faster turnaround, and better conversion or satisfaction at each stage.
- Automations you've built are measurably reducing manual ops work, so the team can handle more volume without hiring at the same pace.
- Marketing, CRM, Tech, and Ops see you as someone who ships, communicates clearly, and can be trusted to run things without heavy oversight.
What We're Looking For
- 3 5 years of product management experience, ideally including a services, marketplace, or other operations heavy product rather than pure self serve software.
- A genuine builder. You're comfortable prototyping flows and building basic automations yourself using tools like Zapier, Make, Retool, or n8n, instead of relying on engineering for everything.
- A good eye for customer experience, with real experience mapping and redesigning journeys end to end.
- A track record of getting things done through other teams, like Marketing, CRM, Tech, and Ops, without having formal authority over them.
- Comfortable defining KPIs, reading funnel and operational data, and using that evidence to make calls.
Bonus Points
- Experience in legal, immigration, wills, or other professional or regulated services.
- B2B or marketplace experience, particularly agent or broker facing platforms.
- 0 to 1 or startup experience building a new product line from scratch.
- Exposure to MENA or UAE consumers, businesses, or regulatory environments.
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