Product Manager – Digital Self-Service, Claims & Telematics
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Key skills for this role
About the Role
Aviva Canada is seeking a Product Manager to own and improve digital customer experiences in self-service, claims, and telematics. You will ship experiments, use AI tools, and drive customer engagement and retention.
Key Skills for This Role
Responsibilities
- Move ideas from concept to working prototype using AI tools and independently ship A/B tests
- Own product strategy and roadmap across self service, claims, or telematics experiences
- Improve customer engagement, retention, and digital adoption
- Work closely with engineering, design, and data partners to ship improvements
- Simplify processes and introduce better ways of working using AI and automation
Requirements
- Experience shipping products or features independently
- Active use of AI tools to accelerate work
- Strong product judgment and ability to prioritize impact
- Comfortable operating in ambiguity and delivering results
- Experience with customer account, claims, or post purchase journeys (preferred)
- Experience with experimentation, behavioral nudges, or engagement mechanics (preferred)
- Experience in mobile, telematics, or data driven products (preferred)
Full Job Posting
Experience Aviva
- Aviva Canada is a people first insurance company with values of Care, Commitment, Community, and Confidence.
- We are looking for a Product Manager to own and improve digital experiences for self service, claims, and telematics.
What You'll Do
- Move ideas from concept to working prototype using AI tools and independently ship A/B tests.
- Prototype, test, and launch improvements quickly across self service and claims journeys.
- Own product strategy and roadmap across self service, claims, or telematics experiences.
- Improve customer engagement, retention, and digital adoption.
- Deliver experiences that reduce effort and keep customers engaged post purchase.
- Work closely with engineering, design, and data partners to ship meaningful improvements.
- Prioritize impact over volume and balance day to day improvements with longer term evolution.
- Simplify how work gets done and introduce better ways of working using AI and automation.
- Build a culture of shipping, learning, and iterating quickly.
What We're Looking For
- You are a builder: you've shipped products or features yourself and are comfortable getting hands on.
- You are AI native: you actively use AI tools to accelerate your work.
- You have strong product judgment: you know what matters and prioritize impact over completeness.
- You can operate in ambiguity and still deliver: you create clarity through action.
What You'll Get
- Salary range: $120,000 to $140,000 per year.
- Compelling rewards package including base compensation, annual bonus, retirement savings, share plan, health benefits, wellness, and volunteer opportunities.
- Hybrid flexible work model.
- Outstanding career development opportunities and support for professional development education.
- Competitive vacation package with option to purchase 5 extra days off per year.
- Employee driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
- Corporate wellness programs for physical and mental health.
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