Product Manager – Digital Self-Service, Claims & Telematics
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Key skills for this role
About the Role
Aviva Canada is looking for a Product Manager to own and improve digital experiences for self-service, claims, and telematics. You will ship experiments, use AI tools, and own customer-facing journeys.
Key Skills for This Role
Responsibilities
- Move ideas from concept to working prototype using AI tools and independently ship A/B tests
- Prototype, test, and launch improvements quickly across self service and claims journeys
- Own the product strategy and roadmap across self service, claims, or telematics experiences
- Improve customer engagement, retention, and digital adoption
- Work closely with engineering, design, and data partners to ship meaningful improvements
- Simplify how work gets done – cut process where it slows delivery
Requirements
- You are a builder – you've shipped products or features yourself
- You are AI native – you actively use AI tools to accelerate your work
- You have strong product judgment – you know what matters and what doesn't
- You can operate in ambiguity and still deliver
Full Job Posting
The Opportunity
- We're looking for a Product Manager to own and improve the digital experiences customers use after they buy – from self service journeys to claims to telematics driven engagement.
What You'll Do
- Move ideas from concept → working prototype using AI tools and independently ship A/B tests using experimentation platforms
- Prototype, test, and launch improvements quickly across self service and claims journeys
- Own the product strategy and roadmap across self service, claims, or telematics experiences
- Improve customer engagement, retention, and digital adoption
- Deliver experiences that reduce effort and keep customers engaged post purchase
- Work closely with engineering, design, and data partners to ship meaningful improvements
- Prioritise impact over volume – focus on what moves customer and business outcomes
- Balance day to day improvements with longer term product evolution
- Simplify how work gets done – cut process where it slows delivery
- Introduce better ways of working using AI and automation
- Build a culture of shipping, learning, and iterating quickly
What We're Looking For
- You are a builder – you've shipped products or features yourself
- You are AI native – you actively use AI tools to accelerate your work
- You have strong product judgment – you know what matters and what doesn't
- You can operate in ambiguity and still deliver
What Makes You Stand Out
- Experience working on customer account, claims, or post purchase journeys
- Experience with experimentation, behavioural nudges, or engagement mechanics
- Experience in mobile, telematics, or data driven products
What You'll Get
- Salary band $120,000 to $140,000
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
- Hybrid flexible work model
- Outstanding career development opportunities
- Professional development education support
- Competitive vacation package with option to purchase 5 extra days off per year
- Employee driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
- Corporate wellness programs
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