Product Manager - CRM
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Key skills for this role
About the Role
Almosafer is seeking a Product Manager to lead CRM initiatives on the Salesforce platform. You will gather business requirements, translate them into technical solutions, and collaborate with developers and stakeholders to deliver enhancements.
Key Skills for This Role
Responsibilities
- Act as a consultant to the business with advanced knowledge of Service Cloud, Sales Cloud, and Salesforce Community
- Translate business requirements into user stories and well architected solutions that leverage Salesforce platforms and products
- Provide detailed level of effort estimates and articulate benefits and risks of proposed solutions
- Collaborate with and manage Salesforce Developers to define appropriate technical strategies and designs
- Stay up to date with new Salesforce products, releases, and technical capabilities
- Work closely with cross product teams to understand the impact of broader initiatives on Salesforce
- Lead daily stand ups and manage backlog grooming processes
- Coordinate with business and technical teams to ensure smooth project and enhancement delivery
Requirements
- B.S. Degree in Computing or related field
- At least 5 years of overall professional experience
- Minimum 3 years in Product Management
- Minimum 2 years as a Salesforce Developer and/or Software Engineer
- Salesforce Certified Platform Administrator
- Salesforce Certified Platform App Builder
- Domain experience in IT / CRM with strong knowledge of Salesforce Service Cloud, Sales Cloud, and Experience Cloud
- Hands on experience with declarative functionality, Flow, Triggers, APEX, Lightning Web Components, Aura Components, migration tools, and SOQL
- Experience working in Agile environments using Jira and Confluence
- Proficiency in Arabic and English
Full Job Posting
About the Company
- Almosafer Travel & Tourism Co is Saudi Arabia's leading travel company, serving millions across the travel and tourism ecosystem.
About the Role
- The Product Manager is responsible for gathering and challenging business requirements and translating them into solutions with the guidance of the Head of Salesforce Product.
- The role requires close collaboration with business stakeholders, implementation teams, integration/development teams, and quality assurance teams.
Responsibilities
- Act as a consultant to the business with advanced knowledge of Service Cloud, Sales Cloud, and Salesforce Community.
- Translate business requirements into user stories and well architected solutions that leverage Salesforce platforms and products.
- Provide detailed level of effort estimates and articulate benefits and risks of proposed solutions.
- Collaborate with and manage Salesforce Developers to define appropriate technical strategies and designs.
- Stay up to date with new Salesforce products, releases, and technical capabilities.
- Work closely with cross product teams to understand the impact of broader initiatives on Salesforce.
- Lead daily stand ups and manage backlog grooming processes.
- Coordinate with business and technical teams to ensure smooth project and enhancement delivery.
Profile Requirements
- B.S. Degree in Computing or a related field with at least 5 years of overall professional experience, including a minimum of 3 years in Product Management and 2 years as a Salesforce Developer and/or Software Engineer.
- Salesforce Certified Platform Administrator and Salesforce Certified Platform App Builder (Salesforce Service Cloud Consultant certification is desirable).
- Domain experience in IT / CRM with strong knowledge of Salesforce Service Cloud, Sales Cloud, and Experience Cloud environments.
- Hands on experience with declarative functionality, Flow, Triggers, APEX, Lightning Web Components (LWC), Aura Components, migration tools, and SOQL.
- Experience working in Agile environments using Jira and Confluence, including large call center implementations.
- Travel and tourism industry experience is desirable.
- Proficiency in Arabic and English with the ability to manage multiple initiatives in a fast paced environment.
Being You @ Almosafer
- A purpose led workplace where your ideas can create real impact.
- Ongoing learning and development to help you grow with intention.
- Recognition that celebrates your wins, both big and small.
- A community built on trust, curiosity, and shared momentum.
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