Officer - CT Branch Sales
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Responsible for assisting customers in identifying the right holiday products, providing information on travel itineraries, inspiring their thinking, and assisting them in ident.
Key Skills for This Role
Responsibilities
- Provide leisure travel assistance for clients, including air, hotel, resort, cruise, restaurant, tours, sightseeing, etc.
- Stay up to date through ongoing research on products and services using the Internet, contacts with sales representatives, industry publications, etc.
- Ensure sales targets are successfully achieved by ensuring a high customer conversion rate
- Act as the first point of contact for walk in customers to enhance the customer experience
- Advise customers on travel insurance, visas, vaccinations, etc. related to holiday packages or travel
- Resolve conflicts and other issues that may potentially come up, follow up with customers about travel plans, and adjust as needed
- Receive and process customers' feedback and opinions on the level and quality of service offered by Almosafer
- Identify and understand the needs of the customer and customize packages to client needs to ensure high customer satisfaction and retention
- Maintain a high level of competency, initiative, confidentiality, and professional demeanor
- Gather required documents/information for processing requests such as visa, IDL, etc., and liaise with the Service Coordinator
- Maintain a database on all regular customer related bookings, meals, seat preferences, etc., and offer personalized services
- Adhere to service level targets and coordinate with other departments to meet client service expectations
Requirements
- 0 3 years of experience in sales or travel industry
- Strong customer service and communication skills
- Ability to achieve sales targets
- Knowledge of travel products, airlines, and industry regulations
- Proficiency in maintaining customer databases
Full Job Posting
Role Overview
- Responsible for assisting customers in identifying the right holiday products, providing information on travel itineraries, inspiring their thinking, and assisting them in identifying an appropriate holiday package.
- The job holder is also responsible for achieving individual sales targets and enhancing the overall customer experience.
Responsibilities
- Provide leisure travel assistance for clients, including air, hotel, resort, cruise, restaurant, tours, sightseeing, etc.
- Stay up to date through ongoing research on products and services using the Internet, contacts with sales representatives, industry publications, newspapers, and other magazines.
- Ensure sales targets are successfully achieved by ensuring a high customer conversion rate.
- Acts as the first point of contact for walk in customers to ensure the customer experience is enhanced.
- Advise customers on travel insurance, visas, vaccinations, etc. related to holiday packages or travel.
- Resolve conflicts and other issues that may potentially come up, follow up with customers about travel plans, and adjust as needed.
- Receive and process customers' feedback and opinions on the level and quality of service offered by Almosafer and the scope for improvement, if any.
- Identify and understand the needs of the customer and customize packages to client needs to ensure high customer satisfaction and retention.
- Maintain a high level of competency, initiative, confidentiality, and professional demeanor.
- Gather required documents/information for processing requests such as visa, IDL, etc., and liaise with the Service Coordinator to ensure a prompt earliest response.
- Maintain a database on all regular customer related bookings, meals, seat preferences, etc, and offer personalized services as and when required.
- Adhere to service level targets and coordinate with other departments to meet client service expectations.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Almosafer
Officer - B2C Data Intelligence
Riyadh, KSA
We are seeking a motivated Data Intelligence analyst to join our team supporting the B2C business. In this role, you will help translate business questions into data-driven insi...
Officer - B2C Data Intelligence
Riyadh, KSA
Almosafer is looking for a motivated Data Intelligence Analyst to support the B2C business with descriptive analysis, KPI monitoring, and reporting. The role requires a STEM or Business degree, basic to intermediate SQL
Assistant Manager - Finance Planning & Analysis
Riyadh, KSA
The financial analyst will be the architect of our financial planning and the primary lead for the budgeting cycle. This is a critical role to transition FP&A into a strategic h...
Manager - Products
Dubai, UAE
Almosafer is seeking an entrepreneurial Product Manager to innovate and execute product initiatives for travel services. The role involves collaborating with cross-functional teams, using data-driven methods to prioritiz
Specialist - IT Security
Riyadh, KSA
Build and maintain large scale security systems, conduct detection engineering, and lead incident response with strong programming skills in Python, Rust, or Go.
Specialist - IT Security
Riyadh, KSA
Almosafer is seeking an IT Security Specialist to build and maintain large-scale security systems, conduct detection engineering, and lead incident response. Requires 3+ years in incident response or detection engineerin
Manager - CRM
Dubai, UAE
Almosafer is seeking a CRM Manager to curate and execute strategies to improve customer engagement and retention. You will plan and execute CRM campaigns across email, push, WhatsApp, and SMS, analyze customer data, and
Specialist - UX
Dubai, UAE
We are seeking a Product Designer to join our team focusing on the Digital Consumer Travel experience. In this role, you will play a key part in shaping the future of how custom...
Officer - B2C Data Intelligence
Riyadh, KSA
Officer - B2C Data Intelligence
Riyadh, KSA
Assistant Manager - Finance Planning & Analysis
Riyadh, KSA
Manager - Products
Dubai, UAE
Specialist - IT Security
Riyadh, KSA
Specialist - IT Security
Riyadh, KSA
Manager - CRM
Dubai, UAE
Specialist - UX
Dubai, UAE