Product Manager - Conversational AI | Al- Futtaim Automotive
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Key skills for this role
About the Role
We are looking for a highly hands-on Product Owner – Conversational AI (Builder) to personally build, launch, and continuously improve Al-Futtaim Automotive’s AI-driven customer.
Key Skills for This Role
Responsibilities
- Personally build, prototype, and ship conversational and voice AI experiences using LLMs and AI tools.
- Work hands on across the full build loop: prototype, test with live interactions, measure, and iterate.
- Design and optimize customer journeys, call flows, escalation logic, human handover, and multi agent orchestration.
- Use real customer interaction data to improve resolution, conversion, CX quality, and service consistency.
- Drive end to end product delivery and launch, collaborating across CX, Digital, Technology, Data, Operations, and external partners.
- Define and manage key product metrics including resolution rate, conversion, CX outcomes, and cost per resolution.
- Scale reusable conversational patterns across Automotive brands, ensuring consistency across touchpoints.
- Establish lightweight governance and operating routines to support continuous iteration and improvement without slowing delivery.
Requirements
- Hands on experience building, prototyping, and shipping conversational and voice AI experiences using LLMs and AI tools.
- Ability to work across the full build loop: prototype, test with live interactions, measure, and iterate.
- Experience designing and optimizing customer journeys, call flows, escalation logic, human handover, and multi agent orchestration.
- Ability to use real customer interaction data to improve resolution, conversion, CX quality, and service consistency.
- Experience driving end to end product delivery and launch, collaborating across CX, Digital, Technology, Data, Operations, and external partners.
- Ability to define and manage key product metrics including resolution rate, conversion, CX outcomes, and cost per resolution.
- Experience scaling reusable conversational patterns across brands and ensuring consistency across touchpoints.
- Ability to establish lightweight governance and operating routines to support continuous iteration and improvement.
Full Job Posting
Role Overview
- We are looking for a highly hands on Product Owner – Conversational AI (Builder) to personally build, launch, and continuously improve Al Futtaim Automotive’s AI driven customer experience.
- This is a builder first role, not a traditional product or operations position.
- You will actively design, prototype, and ship conversational and voice AI solutions across chat, voice, and digital channels, working directly with LLMs and AI tools.
- You will play a critical role in creating a seamless, intelligent, and consistent customer experience across Automotive brands, using real interaction data to iterate quickly and drive measurable business outcomes.
What you will do
- Personally build, prototype, and ship conversational and voice AI experiences using LLMs and AI tools.
- Work hands on across the full build loop: prototype → test with live interactions → measure → iterate.
- Design and optimize customer journeys, call flows, escalation logic, human handover, and multi agent orchestration.
- Use real customer interaction data to improve resolution, conversion, CX quality, and service consistency.
- Drive end to end product delivery and launch, collaborating across CX, Digital, Technology, Data, Operations, and external partners.
- Define and manage key product metrics including resolution rate, conversion, CX outcomes, and cost per resolution (including token/inference cost).
- Scale reusable conversational patterns across Automotive brands, ensuring consistency across touchpoints.
- Establish lightweight governance and operating routines to support continuous iteration and improvement without slowing delivery.
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