Product Designer (chatbot)
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Key skills for this role
About the Role
A partner company is looking for a Product Designer (Chatbot) based in the UAE to design a Web SaaS CRM platform. The role involves leading end-to-end product design, user research, prototyping, and contributing to a design system.
Key Skills for This Role
Responsibilities
- Lead the end to end product design process, from discovery and problem definition through ideation, validation, prototyping, and final delivery
- Design scalable user experiences for a complex Web SaaS CRM platform, including dashboards, administration panels, workflow management, configuration interfaces, role based permissions, and multi step user journeys
- Translate complex business requirements into intuitive, reusable product patterns that support multiple organizations, industries, and operational scenarios
- Conduct user research, stakeholder interviews, workflow analysis, and usability testing to uncover insights and validate product decisions
- Develop hypotheses, build interactive prototypes, analyze product analytics, and iterate designs based on qualitative and quantitative feedback
- Collaborate closely with Product Managers, Business Analysts, Engineers, QA, and other stakeholders to balance user needs, business objectives, and technical constraints
- Contribute to and expand the design system by creating scalable components and maintaining consistency across the product ecosystem
- Provide design documentation and implementation support, ensuring design quality throughout development while exploring AI powered tools and modern prototyping techniques to enhance workflows
Requirements
- 4+ years of experience as a Product Designer, UX Designer, or similar role, preferably within SaaS, B2B, CRM, enterprise software, or workflow driven products
- Proven experience leading product discovery, framing ambiguous problems, generating hypotheses, and shaping product direction before interface design
- Strong systems thinking mindset with the ability to design for complex user roles, permissions, workflows, configurations, and scalable business processes
- Expertise in designing sophisticated interfaces such as dashboards, data tables, administrative tools, configuration flows, and operational platforms
- Strong understanding of user research methodologies, usability testing, analytics, and evidence based design decision making
- Advanced proficiency with Figma, interactive prototyping, design systems, and component libraries
- Good understanding of frontend development concepts, responsive design, implementation constraints, and effective collaboration with engineering teams
- Excellent communication and presentation skills with the ability to explain design rationale, evaluate trade offs, and work effectively in Agile environments
- Professional proficiency in both Ukrainian and English
Full Job Posting
Position Overview
- Join a collaborative product team focused on designing a sophisticated Web SaaS CRM platform that supports diverse business environments and operational needs.
- This role is ideal for a product minded designer who thrives in discovery, enjoys solving complex problems, and transforms ambiguity into scalable user experiences.
- You'll work closely with cross functional teams to shape product direction, challenge assumptions, and create flexible design solutions that extend beyond individual use cases.
- The position offers the opportunity to influence both product strategy and execution while contributing to systems that serve multiple industries and user roles.
Accountabilities
- Lead the end to end product design process, from discovery and problem definition through ideation, validation, prototyping, and final delivery.
- Design scalable user experiences for a complex Web SaaS CRM platform, including dashboards, administration panels, workflow management, configuration interfaces, role based permissions, and multi step user journeys.
- Translate complex business requirements into intuitive, reusable product patterns that support multiple organizations, industries, and operational scenarios.
- Conduct user research, stakeholder interviews, workflow analysis, and usability testing to uncover insights and validate product decisions.
- Develop hypotheses, build interactive prototypes, analyze product analytics, and iterate designs based on qualitative and quantitative feedback.
- Collaborate closely with Product Managers, Business Analysts, Engineers, QA, and other stakeholders to balance user needs, business objectives, and technical constraints.
- Contribute to and expand the design system by creating scalable components and maintaining consistency across the product ecosystem.
- Provide design documentation and implementation support, ensuring design quality throughout development while exploring AI powered tools and modern prototyping techniques to enhance workflows.
Requirements
- 4+ years of experience as a Product Designer, UX Designer, or similar role, preferably within SaaS, B2B, CRM, enterprise software, or workflow driven products.
- Proven experience leading product discovery, framing ambiguous problems, generating hypotheses, and shaping product direction before interface design.
- Strong systems thinking mindset with the ability to design for complex user roles, permissions, workflows, configurations, and scalable business processes.
- Expertise in designing sophisticated interfaces such as dashboards, data tables, administrative tools, configuration flows, and operational platforms.
- Strong understanding of user research methodologies, usability testing, analytics, and evidence based design decision making.
- Advanced proficiency with Figma, interactive prototyping, design systems, and component libraries.
- Good understanding of frontend development concepts, responsive design, implementation constraints, and effective collaboration with engineering teams.
- Excellent communication and presentation skills with the ability to explain design rationale, evaluate trade offs, and work effectively in Agile environments.
- Professional proficiency in both Ukrainian and English.
- Experience with AI assisted design workflows, CRM platforms, enterprise products, low code tools, or API driven systems is considered an advantage.
Benefits
- Flexible work arrangement with the option to work remotely.
- Fully remote onboarding experience.
- Performance based annual or quarterly bonus opportunities.
- Comprehensive learning and professional development resources, including internal training, digital libraries, and partner learning programs.
- Health and life insurance coverage.
- Employee wellbeing initiatives, including access to professional psychological support.
- Mobile communication reimbursement.
- Opportunity to work on large scale, impactful SaaS products alongside multidisciplinary product and engineering teams.
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