Process Improvement Coordinator
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Key skills for this role
About the Role
Hydro One seeks a Process Improvement Coordinator to support the successful delivery of Security & Infrastructure initiatives through cross-functional coordination, stakeholder engagement, governance support, and strategic communications.
Key Skills for This Role
Responsibilities
- Support coordination of portfolio and program delivery activities
- Facilitate cross functional planning and dependency management
- Maintain portfolio standards, templates, and operating procedures
- Support implementation of process improvements and lessons learned
- Develop communication plans and stakeholder engagement materials
- Prepare executive presentations, status reports, and briefing notes
- Coordinate communications related to key portfolio activities and milestones
- Coordinate governance meetings and action tracking
- Support reporting and documentation activities
- Ensure decisions, risks, and actions are captured and communicated appropriately
Requirements
- Post secondary education in Business, Communications, Information Technology, Cybersecurity, or a related discipline preferred, or equivalent combination of education, training, and experience
- 5+ years of experience supporting program delivery, project coordination, portfolio management, communications, or business operations
- Experience working within cybersecurity, infrastructure, technology operations, digital transformation, or related technology environments
- Experience preparing executive level presentations, communications, and briefing materials
- Experience supporting cross functional teams and managing stakeholder relationships across technical and business groups
- Strong written, verbal, presentation, and stakeholder communication skills
- Working knowledge of cybersecurity and/or infrastructure concepts, technologies, operational processes, and delivery practices
- Ability to communicate effectively with technical subject matter experts and translate complex technical information into concise business focused communications
- Understanding of technology program and project delivery methodologies, governance practices, and portfolio management principles
- Strong organizational, facilitation, and coordination skills
- Ability to manage multiple priorities and work effectively in a fast paced environment
- Proficiency with Microsoft Office applications, including PowerPoint, Excel, Teams, and SharePoint
Full Job Posting
Job Description
- As a member of the Program Planning & Delivery team, the Advisor, Delivery Enablement & Communications supports the successful delivery of Security & Infrastructure initiatives through cross functional coordination, stakeholder engagement, governance support, and strategic communications.
- Leveraging an understanding of cybersecurity and infrastructure environments, the role serves as a key liaison between technical teams, project managers, and leadership, helping ensure initiatives remain aligned, informed, and positioned for successful delivery.
Delivery Enablement
- Support coordination of portfolio and program delivery activities.
- Facilitate cross functional planning and dependency management.
- Maintain portfolio standards, templates, and operating procedures.
- Support implementation of process improvements and lessons learned.
Communications & Stakeholder Engagement
- Develop communication plans and stakeholder engagement materials.
- Prepare executive presentations, status reports, and briefing notes.
- Coordinate communications related to key portfolio activities and milestones.
Governance Support
- Coordinate governance meetings and action tracking.
- Support reporting and documentation activities.
- Ensure decisions, risks, and actions are captured and communicated appropriately.
Selection Criteria
- Post secondary education in Business, Communications, Information Technology, Cybersecurity, or a related discipline is preferred. Candidates with an equivalent combination of education, training, and relevant work experience will also be considered.
- 5+ years of experience supporting program delivery, project coordination, portfolio management, communications, or business operations.
- Experience working within cybersecurity, infrastructure, technology operations, digital transformation, or related technology environments.
- Experience preparing executive level presentations, communications, and briefing materials.
- Experience supporting cross functional teams and managing stakeholder relationships across technical and business groups.
- Strong written, verbal, presentation, and stakeholder communication skills.
- Working knowledge of cybersecurity and/or infrastructure concepts, technologies, operational processes, and delivery practices.
- Ability to communicate effectively with technical subject matter experts and translate complex technical information into concise business focused communications.
- Understanding of technology program and project delivery methodologies, governance practices, and portfolio management principles.
- Strong organizational, facilitation, and coordination skills.
- Ability to manage multiple priorities and work effectively in a fast paced environment.
- Proficiency with Microsoft Office applications, including PowerPoint, Excel, Teams, and SharePoint.
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