Base Career helps you apply smarter for this job.
As a Priority Service Advisor, you will speak directly with our vulnerable customers, listening to their concerns, then making every effort to look after those who need extra assistance.
For this role we would require your flexibility between Monday to Friday 07:00-20:00 and Saturday 08:00-17:00.
Speak directly with our vulnerable customers making every effort to support with their concern where possible.
Register new priority customers on our database and keep our database up to date.
Be proficient in data input and manage spreadsheets and SharePoint.
Produce a high quality of work, paying close attention to detail and intensely listen for customer vulnerability to ensure we comply with the industry regulations.
Previous experience in a customer-focused role, ideally within a fast-paced contact centre environment, including supporting vulnerable customers.
Excellent communication skills, a professional telephone manner and a strong commitment to delivering exceptional customer service as an ambassador for SSEN and its values.
Strong organisational skills with the ability to manage information accurately and maintain a high level of attention to detail.
Proven ability to handle sensitive, emotional, or challenging situations with empathy and professionalism.
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
Oxford, GBR
Slough, GBR
, GBR
, GBR
Oban, GBR
, GBR
Perth, GBR
Aberdeen, GBR
Flexibility to adapt to changing business needs, particularly when responding to weather-related incidents and network events.
SSE’s purpose is to be restless every day until we make electricity clean, affordable and available for all.
We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. This includes electricity transmission and distribution networks, onshore and offshore wind farms, hydro-electric power and flexible thermal generation. We also provide products and services for businesses and other customers.
Our investment plan will see SSE invest £33bn in critical electricity infrastructure to 2030.
SSEN Distribution , part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and technical specialists keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact fiona.smith@sse.com / 01738 340954 to discuss how we can support you.
We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
Public UK energy infrastructure company generating renewable and flexible power and operating electricity transmission and distribution networks.
Visit company websiteJobs and hiring trendsGBP 30684-36666 yearly / year
Full-time
Entry
Onsite
Apply faster on company sites with our extension.