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Customer Service Advisor
SSE
GBR
Full Time, Contract
Entry
Onsite
GBP 30684-36666 yearly / year
Discovered Today
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Base Location
- Havant - Penner Road
Salary
- £30,684 - £36,666 + shift allowance + a range of other benefits to support your family, finances and wellbeing.
- Working Pattern: Office based | 12-month fixed term contract | Full Time, 37 hours per week, between 08:00 – 20:00 Monday – Friday and 1 in 4 Saturdays 08:00 - 17:00.
- Our Customer Contact Centre is the first point of contact for customers experiencing power cuts or external electrical issues, playing a vital role in keeping communities informed and supported during outages.
- As a Customer Service Call Advisor, you will handle inbound and outbound calls, providing timely updates, resolving concerns, and delivering a high standard of service at every interaction.
You will
Handle inbound and outbound calls with customers experiencing power cuts or electrical emergencies.
Communicate clearly with customers about issues affecting their electricity supply, providing updates, reassurance, and tailored support, including for Priority Services customers.
Act as the first point of contact for customer complaints, ensuring a consistently high standard of service is delivered.
Identify potential vulnerabilities during customer interactions and confidently discuss available support to ensure the appropriate assistance is provided.
You have
Previous experience in customer service is essential for this role but other than that, we are simply looking for people who have a desire to learn and love to talk with customers.
You should be customer-focused, putting the customer at the heart of everything you do. You'll be the voice of the customer in this role, so it's important you can champion what they need.
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