Principal Client Engineer (US)

In this role, you'll use your expertise to help our clients maximise the value they get from nPlan, help develop the people around you, and be part of the change to revolutionise the industry. If you've ever been frustrated by the limitations of QSRA workshops, poor forecasting data, or limited time for analysis, this could be the job for you.

You'll have autonomy, ownership, and trust from day one, and you'll be working with talented people who care deeply about our mission.

While you work remotely, you will also attend monthly client visits and team meetings in our London office as well as have the opportunity to visit our international clients.

About The Role

You'll work cross-functionally across multiple areas, using your domain expertise and seniority to have a real, tangible impact:

Client engagement

Acting as the senior trusted advisor to our most strategically important clients, including at senior stakeholder level, on how they maximise the value they get from nPlan.

Owning and growing our most complex or highest-value client relationships, and acting as an escalation point across the wider client portfolio when things get technically or politically tricky.

Defining how the product should be configured to bring maximum value for our most complex clients, and setting the standard other client engineers follow.

Product deployment

Owning strategic projects end-to-end that improve how we embed our products within client organisations, including projects that span multiple clients or accounts.

Setting the approach for how clients adopt our advanced features (e.g. LLM-based features), and mentoring clients directly on the most complex use cases.

Commercial

Partnering with Commercial leadership to shape strategy for engagement, retention, and expansion, not just executing on it.

Product

Acting as a senior domain-expert voice with Product Managers and AI Engineers, shaping prototyping direction rather than just contributing to it.

Owning the domain-expert function within our LLM evaluation cycle, setting the standard for what "reliable and accurate" means and improving the process itself.

What We're Looking For

We're excited to hear from people who bring expertise, authority, and curiosity.

To succeed in this role, you'll bring:

7+ years of experience in a planning, risk, PMO, or project management role on major construction projects, including a track record of owning the trickiest schedule risk problems end-to-end.

Deep understanding of large construction schedules (P6), how they are built, and how to analyse them.

Demonstrable experience leading and delivering strategic projects that significantly improve an important outcome for an organisation, with the credibility to influence senior client stakeholders directly.

Experience mentoring or upskilling other planning, risk or project controls professionals.

Passion for implementing technology to improve the construction industry.

Attention to detail - please mention the word 'crane' in your application form.

Excellent relationship-building skills: You care deeply about delighting customers.

Nice to haves:

Experience working in a software company or on the implementation of software in the construction context

Experience working with LLM applications

Experience shaping how a team's methodology or ways of working evolve, or feeding client insight back into product direction