Principal AI Solution Architect
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Key skills for this role
About the Role
Genesys seeks a Principal AI Solution Architect to drive strategic AI opportunities, design end-to-end AI systems for customer experience, and scale field capabilities. Requires deep AI technical acumen, presales experience, and executive communication skills.
Key Skills for This Role
Responsibilities
- Design end to end AI systems for customer experience use cases
- Optimize retrieval augmented generation (RAG) and knowledge architectures
- Establish AI evaluation frameworks and quality measurement strategies
- Engineer contextual AI experiences that leverage real time data and conversation state
- Design for scalability, latency, and cost efficiency in enterprise environments
- Support pre sales activities such as technical discovery, solution design, product demonstrations, and value assessments
- Design and deploy AI prototypes in sandbox and/or customer development environments
- Partner with account teams and Professional Services to transition prototypes into production pilots
- Build integrations to third party systems via RESTful APIs and emerging interoperability patterns
- Develop reusable technical assets and enable Solution Consultants through workshops and coaching
- Provide technical feedback and strategic insights to Product Management and Engineering
- Influence CIO/CTO level stakeholders and position Genesys as integral to transformation strategy
Requirements
- Hands on experience designing modern AI solutions for customer experience orchestration and contact center use cases
- Expertise integrating AI solutions with enterprise platforms, RESTful APIs, event driven architectures, and cloud ecosystems
- Ability to define AI evaluation strategies, success metrics, and monitoring approaches
- Strong ability to translate complex AI architectures into clear business value for technical and executive stakeholders
- Proven ability to create, deliver, and adapt compelling technical demonstrations
- Demonstrated success partnering with sales teams to understand customer challenges and provide AI focused technical solutioning
- Fluency in English and Arabic languages
Full Job Posting
Role Overview
- Genesys Principal AI Solution Architect is a senior presales AI specialist operating across three core motions: driving strategic AI opportunities, scaling the field, and shaping product direction.
- Requires deep AI technical acumen, exceptional sales and communication skills, and ability to translate complex capabilities into business value.
Key Responsibilities
- Design end to end AI systems for customer experience use cases.
- Optimize retrieval augmented generation (RAG) and knowledge architectures.
- Establish AI evaluation frameworks and quality measurement strategies.
- Engineer contextual AI experiences that leverage real time data and conversation state.
- Design for scalability, latency, and cost efficiency in enterprise environments.
- Leverage expert level knowledge of Genesys AI capabilities to articulate product value.
- Support pre sales activities: technical discovery, solution design, demonstrations, sandbox engagements, value assessments.
- Design and deploy AI prototypes in sandbox and customer development environments.
- Partner with account teams and Professional Services to transition prototypes into production pilots.
- Build integrations to third party systems via RESTful APIs and emerging patterns.
- Develop reusable technical assets and enable Solution Consultants through workshops and coaching.
- Provide technical feedback to Product Management and Engineering.
Requirements
- Hands on experience designing modern AI solutions for customer experience orchestration and contact center use cases.
- Expertise integrating AI solutions with enterprise platforms, RESTful APIs, event driven architectures, and cloud ecosystems.
- Ability to define AI evaluation strategies, success metrics, and monitoring approaches.
- Strong ability to translate complex AI architectures into clear business value for technical and executive stakeholders.
- Proven ability to create, deliver, and adapt compelling technical demonstrations.
- Demonstrated success partnering with sales teams to provide AI focused technical solutioning.
- Fluency in English and Arabic languages.
Working at Genesys
- AI at enterprise scale – Build, support and operate AI powered technology used by more than 8,000 organizations worldwide.
- A flexible first culture – Join a global team with flexible ways of working.
- Growth in the AI era – Build future ready skills through mentorship, learning programs, and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well being resources.
- Recognized globally – Great Place to Work certified in 17 countries.
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