Principal AI Solution Architect
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Key skills for this role
About the Role
Genesys seeks a Principal AI Solution Architect to drive strategic AI opportunities, scale the field, and shape product direction. You will design end-to-end AI systems for customer experience, optimize RAG architectures, and influence CIO/CTO-level stakeholders.
Key Skills for This Role
Responsibilities
- Design end to end AI systems for customer experience use cases, combining LLMs, deterministic workflows, tools, and orchestration layers
- Optimize retrieval augmented generation (RAG) and knowledge architectures to extend Genesys solutions
- Establish AI evaluation frameworks and quality measurement strategies
- Engineer contextual AI experiences that leverage real time data and conversation state
- Design for scalability, latency, and cost efficiency in enterprise environments
- Support pre sales activities such as technical discovery, solution design, product demonstrations, and value assessments
- Design and deploy AI prototypes in sandbox and/or customer development environments
- Build integrations to third party systems via RESTful APIs and emerging interoperability patterns
- Develop reusable technical assets and enable Solution Consultants, partners, and account teams
- Provide technical feedback and strategic insights to Product Management and Engineering
- Influence CIO/CTO level stakeholders and position Genesys as integral to transformation strategy
Requirements
- Hands on experience designing modern AI solutions for customer experience orchestration
- Deep AI technical acumen and ability to translate complex capabilities into business value
- Exceptional sales, communication, and executive storytelling skills
- Experience with RAG, knowledge architectures, and AI evaluation frameworks
- Expert level knowledge of Genesys AI capabilities
- Ability to influence CIO/CTO level stakeholders
Full Job Posting
Role Overview
- The Genesys Principal AI Solution Architect is a senior presales AI specialist who operates across three core motions: driving strategic AI opportunities, scaling the field, and shaping product and go to market direction.
- This role requires a blend of deep AI technical acumen, exceptional sales, communication, and executive storytelling skills.
Key Responsibilities
- Design end to end AI systems for customer experience use cases, combining LLMs, deterministic workflows, tools, and orchestration layers.
- Optimize retrieval augmented generation (RAG) and knowledge architectures to extend Genesys solutions.
- Establish AI evaluation frameworks and quality measurement strategies.
- Engineer contextual AI experiences that leverage real time data and conversation state.
- Design for scalability, latency, and cost efficiency in enterprise environments.
- Leverage expert level knowledge of Genesys AI capabilities to articulate and demonstrate product value.
- Support pre sales activities such as technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments.
- Design and deploy AI prototypes in sandbox and/or customer development environments.
- Build integrations to third party systems via RESTful APIs and emerging interoperability patterns.
- Develop reusable technical assets and enable Solution Consultants, partners, and account teams through workshops, coaching, and scalable technical content.
- Provide technical feedback and strategic insights to Product Management and Engineering.
- Influence CIO/CTO level stakeholders and position Genesys as integral to an organization’s broader IT and transformation strategy.
Requirements
- Hands on experience designing modern AI solutions for customer experience orchestration.
- Deep AI technical acumen and ability to translate complex capabilities into business value.
- Exceptional sales, communication, and executive storytelling skills.
- Experience with RAG, knowledge architectures, and AI evaluation frameworks.
- Expert level knowledge of Genesys AI capabilities.
- Ability to influence CIO/CTO level stakeholders.
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