AI & Experience Orchestration Director
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Key skills for this role
About the Role
Genesys is seeking an AI and Experience Orchestration Director to lead strategic engagements and accelerate adoption of Genesys native AI capabilities.
Key Skills for This Role
Responsibilities
- Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders
- Engage confidently with senior and C level leaders and orchestrate complex opportunities across teams
- Influence and guide deal strategy, partnering closely with account executives
- Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives
- Serve as a trusted subject matter expert and model best practice sales motions
- Provide hands on support for positioning, presentations, pricing, proposals, and other key materials
- Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities
- Act as the voice of the customer by capturing insights and partnering with cross functional teams
- Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives
Requirements
- Strong subject matter expertise in AI, pre sales, and customer experience technology
- Experience in sales overlay, specialist, or subject matter expert functions
- 10 to 12 years of experience in software, cloud, or AI related roles
- Proven capability in AI powered customer experience and conversational AI solutions
- Ability to influence without direct authority and collaborate effectively
- Experience coordinating and executing AI proofs of concept
- Ability to create effective territory and account strategies
- Strong critical thinking, problem solving, and communication skills
- Effective presentation skills with ability to serve as a compelling subject matter expert
- Ability to manage multiple concurrent work streams
Full Job Posting
Job Summary
- The AI and Experience Orchestration Director leads strategic engagements, working closely with core account teams to accelerate adoption of Genesys native AI and Experience Orchestration capabilities.
- This role brings deep expertise in AI powered customer experience and helps clients translate business goals into impactful AI use cases that deliver measurable outcomes.
Key Responsibilities
- Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders
- Engage confidently with senior and C level leaders and orchestrate complex opportunities across internal and external teams
- Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting
- Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives
- Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team
- Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration
- Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities
- Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services
- Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives
- Ad hoc duties as required by management
Minimum Experience
- Strong subject matter expertise in AI, pre sales, and customer experience technology with excellent verbal and written communication skills
- Experience in sales overlay, specialist, or subject matter expert functions
- 10 to 12 years of experience in software, cloud, or AI related roles
- Proven capability in AI powered customer experience and conversational AI solutions
- Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes
- Experience coordinating and executing AI proofs of concept
- Ability to create effective territory and account strategies that support growth objectives
- Strong critical thinking, problem solving, and communication skills
- Effective presentation skills with the ability to serve as a compelling subject matter expert
- Ability to manage multiple concurrent work streams and support numerous in flight opportunities across teams
Desirable Skills
- Experience selling leading AI solutions for customer experience or contact centre transformation
About Genesys
- Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
- With agentic AI at its core, Genesys Cloud™ is the AI Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.
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