Policy and Contracts Administration Executive - Health Insurance
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Key skills for this role
About the Role
GIG Gulf is hiring a Policy and Contracts Administration Executive to provide end-to-end administrative support for health insurance policies. The role involves policy setup, endorsements, data entry, translation, and regulatory compliance.
Key Skills for This Role
Responsibilities
- Provide end to end administrative support to clients and intermediaries, including census reconciliation, policy setup, endorsements, invoicing analysis, reporting, and Pre Inception activities
- Review all received documents thoroughly and accurately, ensuring timely data entry into healthcare systems in line with agreed SLAs
- Maintain accurate physical and electronic records related to medical insurance policies, endorsements, and maintenance requests
- Upload member data files to regulatory platforms in compliance with applicable regulatory directives
- Upload and maintain PBM membership data on partner systems
- Ensure full regulatory compliance through continuous monitoring, identification, and reporting of process, procedure, and system gaps
- Liaise closely with cross functional teams to support policy and member related queries
- Support translation activities related to policy contracts, onboarding documents, and marketing collaterals
- Perform quality validation of data and documents related to EB policy onboarding and Pre Inception processes
- Demonstrate a continuous process improvement mindset by proactively identifying opportunities to enhance policy administration workflows
Requirements
- Minimum 3–5 years of experience in Policy Administration or a related administrative role within the insurance industry
- Tertiary education (Bachelor’s degree) is mandatory
- Strong proficiency in Microsoft Office, with advanced Microsoft Excel skills
- Excellent organizational and multitasking skills
- High attention to detail and strong accuracy in data handling
- Strong time management skills
- Strong interpersonal and customer centric communication skills
Full Job Posting
Job Purpose
- As a Healthcare policy and administration executive, you will perform various tasks daily. You should be able to multitask and prioritize.
- The role requires a great deal of independent thought or judgment, acting within well defined policies and procedures.
- To execute the process of translating contracts, and other marketing collaterals letters, from Arabic to English and Vice Versa, as well as support the policy onboarding process.
Key Responsibilities
- Provide end to end administrative support to clients and intermediaries, including but not limited to census reconciliation, policy setup, endorsements, invoicing analysis, reporting, and Pre Inception activities.
- Review all received documents thoroughly and accurately, ensuring timely data entry into healthcare systems in line with agreed SLAs and with minimal errors.
- Maintain accurate physical and electronic records related to medical insurance policies, endorsements, and maintenance requests.
- Upload member data files to regulatory platforms in compliance with applicable regulatory directives.
- Upload and maintain PBM membership data on partner systems.
- Ensure full regulatory compliance through continuous monitoring, identification, and reporting of process, procedure, and system gaps.
- Ensure full adherence to regulatory requirements and internal company standards relating to operational risk.
- Liaise closely with cross functional teams, including Customer Service, Medical, and Health On Track, to support policy and member related queries.
- Maintain a strong client and broker centric approach.
- Support translation activities related to policy contracts, onboarding documents, and marketing collaterals, as required.
- Prepare, classify, index, and document translated materials and topics.
- Perform quality validation of data and documents related to EB policy onboarding and Pre Inception processes.
Essential Requirements
- Minimum 3–5 years of experience in Policy Administration or a related administrative role within the insurance industry.
- Tertiary education (Bachelor’s degree) is mandatory.
- Strong proficiency in Microsoft Office, with advanced Microsoft Excel skills, including data filtering and sorting, pivot tables, cell formatting, Excel formulas, data validation, and data analysis.
- Excellent organizational and multitasking skills.
- High attention to detail and strong accuracy in data handling.
- Strong time management skills.
- Strong interpersonal and customer centric communication skills.
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