Pickers (Online Grocery Fulfillment) | Retail | M&S | UAE
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Key skills for this role
About the Role
Responsible for accurate order picking, product quality, packing, inventory management, and compliance with food safety regulations in a fast-paced retail environment.
Key Skills for This Role
Responsibilities
- Pick customer orders accurately using handheld picking devices or mobile applications
- Ensure all customer orders are completed within agreed service level agreements
- Select products according to customer requirements, ensuring correct quantity, size, and specifications
- Prioritize urgent and scheduled delivery orders to meet delivery timelines
- Carefully select the freshest and highest quality products, particularly fresh food, chilled, frozen, bakery, produce, and ready meals
- Check expiry dates, packaging quality, and product condition before picking
- Follow FIFO principles where applicable
- Pack customer orders carefully to protect product quality during transportation
- Separate chilled, frozen, ambient, and fragile products according to company procedures
- Label orders accurately and prepare them for dispatch or Click & Collect
- Report stock shortages, damaged products, and inventory discrepancies
- Follow all Food Safety, HACCP, Municipality, and Health & Safety regulations
Requirements
- Experience in order picking or warehouse fulfillment (1 3 years as per source)
- Ability to use handheld picking devices or mobile applications
- Knowledge of food safety and hygiene practices
- Attention to detail and accuracy
- Physical ability to handle products and stand for long periods
Full Job Posting
What You Will Do
- Order Picking & Fulfilment
- Product Quality & Freshness
- Packing & Order Preparation
- Inventory & Stock Management
- Food Safety & Compliance
- Operational Excellence
Order Picking & Fulfilment
- Pick customer orders accurately using handheld picking devices or mobile applications.
- Ensure all customer orders are completed within agreed service level agreements (SLAs).
- Select products according to customer requirements, ensuring correct quantity, size, flavour, and specifications.
- Prioritize urgent and scheduled delivery orders to meet delivery timelines.
- Maintain high levels of picking productivity while ensuring quality and accuracy.
Product Quality & Freshness
- Carefully select the freshest and highest quality products, particularly fresh food, chilled, frozen, bakery, produce, and ready meals.
- Check expiry dates, packaging quality, and product condition before picking.
- Follow FIFO (First In, First Out) principles where applicable.
- Ensure substitutions are made according to company guidelines and customer preferences.
- Escalate unavailable products or quality concerns to the Team Leader.
Packing & Order Preparation
- Pack customer orders carefully to protect product quality during transportation.
- Separate chilled, frozen, ambient, and fragile products according to company procedures.
- Label orders accurately and prepare them for dispatch or Click & Collect.
- Ensure all customer orders are complete before handover to the delivery team.
Inventory & Stock Management
- Report stock shortages, damaged products, and inventory discrepancies.
- Assist with stock replenishment when required.
- Maintain inventory accuracy by following stock handling procedures.
- Support stock counts and inventory control activities.
Food Safety & Compliance
- Follow all Food Safety, HACCP, Municipality, and Health & Safety regulations.
- Maintain cold chain integrity for chilled and frozen products.
- Handle food products safely and hygienically throughout the picking process.
- Ensure workstations and equipment remain clean and organized.
Operational Excellence
- Achieve daily productivity and picking accuracy targets.
- Maintain a safe, clean, and organized fulfilment area.
- Follow company operating procedures and online fulfilment standards.
- Participate in team briefings, training sessions, and continuous improvement initiatives.
- Support additional operational activities during peak trading periods.
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