Patient Services Officer - Tamheer
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Key skills for this role
About the Role
Support patient satisfaction initiatives, respond to inquiries, analyze feedback, and enhance patient-centered care with strong communication and problem-solving skills.
Key Skills for This Role
Responsibilities
- Respond promptly and professionally to inquiries from patients, visitors, and staff
- Provide accurate information to patients, visitors, and the public
- Perform daily rounds in inpatient rooms, outpatient clinics, waiting areas
- Identify and document findings during rounds and take appropriate actions
- Greet visitors and guests and direct them appropriately
- Receive and document informal complaints and forward to Patient Relations team
- Attend and support emergency codes White and Mercy
- Assist patients during discharge process
- Support and enhance overall patient journey
- Record all activities and findings related to inpatient rounds
- Maintain understanding of facility layout and services
- Resolve customer complaints promptly and logically
Requirements
- Time management skills
- Computer skills MS Office
- Organization skills
- Communication skills
- Presentation skills
- Analytical skills
- Problem solving skills
Full Job Posting
Job Purpose
- To support and implement initiatives that enhance patient satisfaction, address concerns, gather and analyze patient feedback, and collaborate with staff to ensure a positive and patient centered care experience within the assigned facility.
Key Responsibilities and Duties
- Responds promptly and professionally to inquiries from patients, visitors, and staff, whether in person or by telephone.
- Provides accurate and helpful information to patients, visitors, and the public in a clear and professional manner.
- Performs daily rounds in inpatient rooms, outpatient clinics, waiting areas, and other facilities if applicable.
- Identifies and documents findings during rounds and takes appropriate actions to resolve issues or escalates them as necessary.
- Greets visitors and guests and directs them appropriately.
- Receives and documents informal complaints and forwards them to the Patient Relations team.
- Attends and supports emergency codes White and Mercy.
- Assists patients during the discharge process to ensure a smooth and satisfactory experience if applicable.
- Supports and enhances the overall patient journey by fostering a patient centered approach.
- Records all activities and findings related to inpatient rounds if applicable.
- Maintains an in depth understanding of the Fakeeh Health Care facility layout and services to provide accurate information and assistance.
- Resolves customer complaints promptly and logically to enhance satisfaction and improve service quality.
Skills and Abilities
- Time management skills
- Computer skills MS Office.
- Organization skills.
- Communication skills.
- Presentation skills.
- Analytical skills.
- Problem solving skills.
All Fakeeh Care employees are responsible for continuous improvement
- Performing all duties and tasks in a manner that supports Fakeeh's Person Centered care values.
- Actively contributing to continuous improvement initiatives, within the scope of the role.
- Adherence to safety protocols and proactively seeking to address any job related safety concerns.
- Maintaining strict confidentiality of all sensitive information accessed or encountered during work.
- Complying with cybersecurity policies and standards to protect Fakeeh's systems and participating in awareness training and initiatives to prevent cyber threats.
- Adhering to and upholding Fakeeh Care's code of conduct, policies and ethical standards.
- Completion of mandatory education as per the requirement, at least one month prior to expiration.
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