Patient Relations Executive

• Dubai Silicon Oasis AND And OR

• 268 Al Wasl Rd, Jumeirah 1, Dubai
• About metabolic.health:
• Metabolic Health is a pioneering, technology-enabled healthcare provider focused on transforming metabolic care.
• The clinic integrates advanced diagnostics, continuous monitoring technologies, and multidisciplinary clinical expertise to deliver highly personalized, data-driven care for patients with diabetes, obesity, and related metabolic conditions.
• Metabolic Health leverages digital health tools, including CGM, wearable devices, AI-driven insights, and remote monitoring platforms, to improve clinical outcomes and patient experience.

Job Summary

• Patient Reception & Hospitality

• Welcome, greet, and assist new and returning patients with professionalism and warmth
• Guide patients through the check-in process, ensuring a smooth and stress-free experience
• Provide essential information about clinic services, appointments, and procedures

• Patient Experience & Satisfaction

• Maintain a high level of patient engagement, ensuring that all guests feel comfortable and well
• cared for
• Act as the primary point of contact for patient inquiries and concerns, providing timely and
• helpful responses
• Gather patient feedback to identify areas for improvement and enhance service quality

• Workflow & Process Improvement

• Assist in optimizing front-desk operations, reducing wait times, and streamlining patient flow
• Collaborate with medical and administrative teams to enhance scheduling and coordination
• Identify gaps in patient experience and propose improvements to workflows and service
• delivery

• Coordination & Communication

• Ensure seamless communication between patients, healthcare providers, and administrative
• staff
• Coordinate with the operations team to ensure an efficient and welcoming clinic environment
• Assist in managing appointment scheduling, follow-ups, and patient reminders

• Digital & Administrative Support

• Utilize digital health tools and the clinic's electronic medical records (EMR) system to support
• patient interactions
• Handle basic administrative duties, such as updating patient records and managing appointment
• schedules
• Understands, follows and supports all hospital infection control programs to ensure patient and staff
• safety.

Requirements

• Bachelor's degree in Hospitality, Business Administration, Healthcare Management, or a related
• field is preferred
• 2+ years of experience in a guest relations, front-desk, or customer service role, preferably in
• healthcare, hospitality, or luxury services
• Strong interpersonal skills with a patient-first mindset
• Excellent verbal and written communication skills in English (Arabic is a plus)
• Ability to handle multiple tasks in a fast-paced environment with a strong focus on organization
• and attention to detail
• Tech-savvy with experience in EMR systems, CRM software, and appointment scheduling tools