Patient Client Advisor – Plastic Surgery (VIP Clients)
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Key skills for this role
About the Role
Seline Clinic Dubai is seeking a Patient Client Advisor for plastic surgery VIP clients. The role involves managing high-profile patient journeys, coordinating surgeries, and achieving sales targets.
Key Skills for This Role
Responsibilities
- Engage with VIP and international patients to understand their aesthetic goals and provide tailored guidance on plastic surgery services
- Manage the full patient journey including pre operative and post operative coordination with partner hospitals
- Coordinate appointments: Book and confirm consultations, pre op assessments, surgeries, and follow up visits with surgeons
- Work closely with assigned surgeons, medical teams, marketing department, and clinic staff to ensure alignment on patient cases and schedules
- Liaise with partner hospitals to secure OT bookings and ensure completion of all pre operative requirements
- Actively support assigned surgeons in increasing their revenue by promoting suitable procedures and treatment plans
- Present and promote plastic surgery services, treatment packages, and membership options to achieve assigned monthly revenue targets
- Deliver a high standard of service by ensuring consistent communication, guidance, and follow up throughout the client’s surgical journey
Requirements
- Bachelor’s Degree
- Mandatory experience in aesthetic/plastic surgery clinics, with a strong focus on handling VIP or high profile patients
- Experience in sales or client coordination in plastic surgery, aesthetic, or wellness sectors
- Proven experience in pre operative and post operative coordination with hospitals for surgical cases
- Familiarity with OT coordination or surgery bookings with partner hospitals
- Strong communication and interpersonal skills
- Ability to meet sales targets and manage multiple tasks efficiently
- Aesthetics Clinic experience in Dubai (preferred)
- Fluency or strong experience working with Russian and European clients is highly preferred
- Russian language will be an added advantage
Full Job Posting
About the Company
- Seline Clinic is Russia’s premier full cycle aesthetic medical clinic, renowned for offering world class services in plastic surgery and aesthetic treatments.
- As part of our exciting expansion into the Middle East, we are seeking an experienced Patient Client Advisor – Plastic Surgery (VIP Clients) to join our dynamic team.
Job Description
- Engage with VIP and international patients (with strong exposure to Russian and European clientele) to understand their aesthetic goals, provide tailored guidance on plastic surgery services, and facilitate consultations with the treating physician.
- Manage the full patient journey including pre operative and post operative coordination with partner hospitals, ensuring all medical, administrative, and documentation requirements are completed seamlessly.
- Coordinate appointments: Book and confirm consultations, pre op assessments, surgeries, and follow up visits with surgeons.
- Work closely with assigned surgeons, their medical teams, marketing department, and clinic staff to ensure alignment on patient cases and schedules.
- Liaise with partner hospitals to secure OT bookings and ensure completion of all pre operative requirements, including medical investigations, consent documentation, and administrative clearances.
- Actively support assigned surgeons in increasing their revenue by promoting suitable procedures, treatment plans, and premium service offerings in line with client expectations and clinic standards.
- Present and promote plastic surgery services, treatment packages, and membership options to achieve assigned monthly revenue targets, in compliance with clinic policies and ethical standards.
- Deliver a high standard of service by ensuring consistent communication, guidance, and follow up throughout the client’s surgical journey.
Job Requirements
- Bachelor’s Degree.
- Mandatory experience in aesthetic/plastic surgery clinics, with a strong focus on handling VIP or high profile patients.
- Experience in sales or client coordination in plastic surgery, aesthetic, or wellness sectors.
- Proven experience in pre operative and post operative coordination with hospitals for surgical cases.
- Familiarity with OT coordination or surgery bookings with partner hospitals.
- Strong communication and interpersonal skills.
- Ability to meet sales targets and manage multiple tasks efficiently.
- Aesthetics Clinic experience in Dubai (preferred).
- Fluency or strong experience working with Russian and European clients is highly preferred.
- Russian language will be an added advantage.
Compensation & Rewards
- Competitive salary and performance based incentives.
- Opportunities for professional development and career advancement.
- Employee discounts on luxury products and services.
- Dynamic and inclusive work environment with a supportive team culture.
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