IT Manager - Healthcare & Aesthetics

About The Company

It Manager

It Infrastructure & Systems Management

• Supervise all IT-related operations within the company, identifying areas for improvement to support expansion and operational efficiency.
• Ensure compliance and integration with NABIDH (Dubai Health Information Exchange) and other Dubai Health Authority (DHA) digital systems.

Equipment Management

• Inspecting network and server equipment for operability; installing additional lines when required.
• Managing sound systems, notifications, and volume control.
• Monitoring and maintaining Wi-Fi, CCTV cameras, and TVs, including uploading promotional content.
• Maintaining employee work equipment (computers, phones, laptops).
• Replacing cartridges and handling minor printer repairs.

Software Management

• Full support and administration of production systems (
• ***Simplex, Zoho, Bitrix***
• ).
• Liaising with contractors, drafting technical specifications, and preparing user instructions.
• Providing end-user training, support for HIS applications, including troubleshooting issues and raising support tickets with vendors when required.
• Managing patient re-invoicing processes for accurate financial system records.
• Organizing email campaigns via MailChimp and managing corporate communication tools (WhatsApp, Telegram, Instagram, etc.).
• Training staff on office tools (Word, Excel, Gmail, and other productivity software).
• Managing corporate antivirus systems (Kaspersky).
• Administering Active Directory (user creation, access rights, password management).
• Managing access control systems, issuing employee passes, and generating monthly reports.
• Ensure healthcare system integrations comply with Dubai standards, including NABIDH data submission, patient record synchronization, and reporting requirements.

Network & Security

• Ensure secure, reliable, and high-performing IT infrastructure, including proactive monitoring and issue resolution.
• Ensure compliance with UAE healthcare data protection regulations and DHA cybersecurity standards.

Monitoring & Maintenance

• Utilize systems like Zabbix for diagnostics, preventive maintenance, and minimizing downtime.

Reporting

• Generate regular IT performance and system reports for management.
• Prepare and support submission of required digital health reports and statistics to DHA/NABIDH systems.
• Prepare comprehensive MIS reports to support data-driven decision-making.

Vendor & Procurement Management

• Select, procure, and manage IT equipment and systems.
• Maintain records of payments and invoices related to IT services and hardware.
• Manage relationships with IT vendors and service providers.

Internal Collaboration

• Work closely with all departments to ensure efficient use of IT systems and support operational needs.
• Coordinate with medical and administrative teams to ensure accurate capture of patient data for reporting and compliance purposes.

Development & Strategy

• Actively participate in the development of IT services and infrastructure aligned with the clinic’s growth strategy.
• Support implementation of digital health initiatives aligned with Dubai healthcare regulations and smart health strategies.

General Support

• Provide technical support to staff, including assistance with equipment setup and relocation (including heavy equipment when necessary).
• Availability required outside working hours and on weekends for urgent support (only if required).

Key Performance Indicators

• **System Uptime:**
• Ensure maximum availability and reliability of IT systems.
• **Issue Resolution Time:**
• Minimize downtime through prompt troubleshooting and resolution.
• **User Satisfaction:**
• Maintain high levels of internal user satisfaction with IT services.
• **Security Compliance:**
• Ensure systems are secure and compliant with best practices.
• **Operational Efficiency:**
• Optimize IT processes to support business growth.
• **Cost Management:**
• Efficient procurement and management of IT resources.
• **Training Effectiveness:**
• Ensure staff are proficient in required software and tools.
• **Regulatory Compliance:**
• 100% compliance with DHA and NABIDH integration and reporting requirements.
• **Data Accuracy:**
• High accuracy of patient data and reporting submitted to Dubai health authorities.

Job Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Manager or similar role, preferably in healthcare or startups.
• Mandatory experience with Simplex, Zoho, and Bitrix systems.
• **Experience in setting up IT infrastructure for hospitals, aesthetic clinics, or day surgery centers in Dubai is required.**
• Strong knowledge of networking, servers, cybersecurity, and system administration.
• Experience with Active Directory, antivirus systems, and monitoring tools (e.g., Zabbix).
• Experience working with NABIDH integration and DHA digital health systems is mandatory.
• Familiarity with UAE healthcare regulations, data protection laws, and medical reporting standards.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced startup environment.
• High attention to detail and reliability.

Benefits

• Competitive salary and performance-based incentives.
• Health insurance and additional benefits as per UAE labor law.
• Opportunities for professional development and career growth.
• Employee discounts on luxury products and services.
• Dynamic and inclusive work environment within a rapidly expanding healthcare group.