Patient Admin Executive
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Key skills for this role
About the Role
NMC Health plc seeks a Patient Admin Executive to greet patients, manage appointments, handle billing and insurance, and perform reception duties at a medical facility in Al-Ayn. Requires a college diploma and 1 year of trainee receptionist experience preferred.
Key Skills for This Role
Responsibilities
- Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary
- Handle telephone inquiries from patients and provide information to the respective doctor/nurse for call backs
- Appointment management including no shows, rescheduling of patients and confirmations
- Register new patients and ensure records of current patients are up to date
- Provide information about medical insurance coverage to patients and collect payment/co payment based on insurance eligibility
- Facilitate daily cash collection, credit card slips, and cheques deposits at designated location within hospital premises
- Maintain working knowledge of Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments
- Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests
- Ensure billing practices comply with legal and insurance requirements
Requirements
- College Diploma/Graduate Any discipline or related fields
- 1 year as trainee receptionist preferred
- Active and good interpersonal skills, pleasing personality
- Excellent command of oral and written English
- Arabic desirable but not mandatory
Full Job Posting
Job Summary
- Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.
Duties and Responsibilities
- Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
- Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
- Appointment management including no shows, rescheduling of patients and confirmations.
- Register new patients and ensure the records of current patients are up to date.
- Provide information about medical insurance coverage to patients and collect the payment/ co payment based on the insurance eligibility.
- Provide claim forms in case the patient wants to claim reimbursement.
- Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift.
- Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.
- Perform duties of handling patients, telephone calls, cash, and back office work as specified in the duty roster.
- Check emails daily, ensuring you respond to queries in a timely manner.
- Ensure operations are carried out uniformly according to the hospital policies and procedures.
- Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
Qualifications
- College Diploma/Graduate Any discipline or related fields.
- 1 year as trainee receptionist preferred.
- Active and good inter personal skills, Pleasing Personality.
- Excellent command of oral and written English; Arabic desirable but not mandatory.
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