Patient Admin Executive

Role Overview

Patient Administration

• Greet patients, direct them to departments, and provide routine hospital information.
• Handle telephone inquiries and route information to doctors or nurses for callbacks.
• Manage appointment confirmations, rescheduling, and no-shows.
• Register new patients and keep existing patient records current.
• Check emails and respond to patient queries in a timely manner.
• Handle patients, calls, cash, and back-office work according to the duty roster.

Insurance and Payments

• Explain medical insurance coverage, verify eligibility, and collect payments or co-payments.
• Provide claim forms for reimbursement requests.
• Facilitate daily cash collection, card-slip processing, and cheque deposits.
• Generate invoices and ensure services, dates, and codes are accurately recorded.
• Issue bills and detailed statements for outstanding balances and explain payment options.
• Collect co-pays, deductibles, and other outstanding balances and follow legal and insurance requirements.

Systems and Quality

• Maintain working knowledge of the Hospital Information System, clinic schedules, doctor rosters, and booking procedures.
• Ensure operations follow hospital policies and procedures and maintain a safe, clean reception area.
• Handle complaints fairly, courteously, professionally, and with respect for privacy.
• Participate in hospital training, quality assurance, and continuous quality improvement activities.
• Maintain patient and staff confidentiality and comply with privacy regulations.
• Follow infection-control, patient-safety, and JCI-related policies.

Qualifications and Requirements

• A college diploma in any discipline or a related field is required.
• Applicants must maintain accurate data and comply with privacy regulations.
• Effective interpersonal skills and confidentiality are required.
• Applicants must follow infection-control, patient-safety, and JCI-related regulations.
• Applicants must be able to work different shift timings according to the assigned duty schedule.

Workplace

• The role is based within hospital premises and is performed in person.