Parts Team Leader
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Key skills for this role
About the Role
Alex Renner Motors Garage L.L.C.
Key Skills for This Role
Responsibilities
- Lead, motivate, and manage the parts sales team to achieve departmental objectives and sales targets
- Monitor team performance and provide coaching, guidance, and support to enhance productivity and customer service
- Foster a culture of accountability, teamwork, and continuous improvement
- Drive parts sales growth through effective customer engagement and business development initiatives
- Develop and maintain strong relationships with workshops, fleet operators, traders, retailers, and key accounts
- Identify new business opportunities and expand the customer base within the local market
- Monitor market trends, competitor activities, and customer requirements to maximize sales opportunities
- Handle customer inquiries, complaints, and escalations promptly and effectively
- Oversee daily parts sales and distribution operations
- Coordinate with procurement and warehouse teams to ensure optimal stock availability
- Ensure accurate processing of quotations, orders, invoicing, and customer transactions
- Support inventory audits and stock management activities
Requirements
- Diploma or Bachelor's Degree in Business Administration, Automotive Management, Supply Chain, or related field preferred
- Minimum 5 years of experience in automotive parts sales and distribution
- Minimum 2 years of experience in a supervisory or team leadership role
- Strong experience dealing with European automotive brands and spare parts
- Strong knowledge of the UAE automotive spare parts market
- Proven ability to drive sales growth and manage customer relationships
- Excellent leadership, communication, and negotiation skills
- Valid UAE Driving License (Mandatory)
- Ability to visit customers and develop business relationships across the UAE
Full Job Posting
Job Summary
- The Parts Team Leader is responsible for leading and managing the parts sales and operations team to achieve sales targets, maintain excellent customer service standards, and ensure efficient inventory management.
- The role requires strong knowledge of the local automotive parts market, particularly European vehicle brands, combined with proven leadership skills, commercial awareness, and a proactive, results driven approach.
Key Responsibilities
- Lead, motivate, and manage the parts sales team to achieve departmental objectives and sales targets.
- Monitor team performance and provide coaching, guidance, and support to enhance productivity and customer service.
- Foster a culture of accountability, teamwork, and continuous improvement.
- Drive parts sales growth through effective customer engagement and business development initiatives.
- Develop and maintain strong relationships with workshops, fleet operators, traders, retailers, and key accounts.
- Identify new business opportunities and expand the customer base within the local market.
- Monitor market trends, competitor activities, and customer requirements to maximize sales opportunities.
- Handle customer inquiries, complaints, and escalations promptly and effectively.
- Regularly engage with customers to understand their requirements and provide suitable solutions.
- Oversee daily parts sales and distribution operations.
- Coordinate with procurement and warehouse teams to ensure optimal stock availability.
- Ensure accurate processing of quotations, orders, invoicing, and customer transactions.
Requirements
- Education: Diploma or Bachelor's Degree in Business Administration, Automotive Management, Supply Chain, or a related field is preferred.
- Experience: Minimum 5 years of experience in automotive parts sales and distribution.
- Minimum 2 years of experience in a supervisory or team leadership role.
- Strong experience dealing with European automotive brands and spare parts.
- Knowledge & Skills: Strong knowledge of the UAE automotive spare parts market.
- Extensive knowledge of European vehicle brands and parts identification.
- Proven ability to drive sales growth and manage customer relationships.
- Excellent leadership, communication, and negotiation skills.
- Strong problem solving and decision making abilities.
- Self driven, proactive, and results oriented mindset.
- Strong commercial awareness and business acumen.
- Additional Requirements: Valid UAE Driving License (Mandatory).
Work Location
- Work Location: In person
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