Parts Advisor
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Key skills for this role
About the Role
Dilawri Group of Companies is seeking a Parts Advisor to join their team in Saskatchewan, Canada. The role involves assisting customers with parts identification and ordering, collaborating with service technicians, and maintaining inventory records.
Key Skills for This Role
Responsibilities
- Provide exceptional customer service by assisting customers in identifying and ordering the correct parts for their vehicles
- Collaborate with service technicians and other team members to ensure accurate and timely fulfillment of parts orders
- Maintain up to date knowledge of parts catalogues, pricing and inventory levels
- Process parts orders, track shipments, and keep customers updated on the status of their orders
- Handle customer inquiries, provide product information, and resolve issues or concerns in a professional and timely manner
- Keep accurate records of parts inventory, order history and customer interactions
- Prepare parts invoices
- Ensure your work station is clean and in an orderly manner
- Examine returned parts for defects
- Exchange defective parts or refund the customer
Requirements
- Commitment to offering world class customer service and building lifelong customer relationships
- Growth mindset and continuous innovation and development of skills
- Ability to thrive in a collaborative and respectful environment
- Passion for making a difference
- Honesty, trustworthiness, and care about providing the best possible customer experience
Full Job Posting
Position Overview
- Dilawri Group of Companies Saskatchewan is actively searching for Parts Advisor to join our growing team at Dilawri Group!
Primary Duties And Responsibilities
- Provide exceptional customer service by assisting customers in identifying and ordering the correct parts for their vehicles.
- Collaborate with service technicians and other team members to ensure accurate and timely fulfillment of parts orders.
- Maintain up to date knowledge of parts catalogues, pricing and inventory levels.
- Process parts orders, track shipments, and keep customers updated on the status of their orders.
- Handle customer inquiries, provide product information, and resolve issues or concerns in a professional and timely manner.
- Keep accurate records of parts inventory, order history and customer interactions.
- Prepare parts invoices.
- Ensure your work station is clean and in an orderly manner.
- Examine returned parts for defects.
- Exchange defective parts or refund the customer.
Qualifications Required
- You are committed to offering world class customer service and building lifelong customer relationships.
- You have a growth mindset and are continuously innovating and developing your skills.
- You thrive in an environment that supports collaboration and respect.
- You are passionate about making a difference.
- You are honest, trustworthy and care about providing the best possible customer experience.
About Dilawri
- Discounted employee vehicle purchase program
- Job specific coaching & training programs
- Comprehensive health & dental plans
- Employee wellness & assistance programs
- Employee social events
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