Partner Solutions Lead

Refine the technical side of LogicMonitor’s partner delivery assurance program, including readiness assessment, hands-on coaching, QA review, and delivery quality standards

Work closely with our Technical Enablement team to ensure awareness and compliance with badge and certification prerequisites that are designed and delivered by the training team

Work closely with Professional Services, Technical Enablement, and Solutions Engineering to define what a “good” implementation looks like and how we measure a successful partner delivery

Review partner consultant work, technical demos, and implementation outcomes to coach, guide, and validate delivery readiness

Act as the main technical point of contact for partners as they start delivering projects, answering questions, reviewing configurations, and helping them troubleshoot blockers

Participate in early projects by shadowing or co-working with partners to ensure they’re applying best practices and meeting expectations

Surface recurring partner gaps and contribute to building tools, templates, and technical resources to support partner success at scale; additionally, solicit best practices from Partners to feed a continuous cycle of delivery best practices for LogicMonitor

Collaborate cross-functionally to refine how we track and score partner readiness and technical performance over time

5+ years of hands-on practical experience in technical implementation, solutions engineering, or professional services

Strong understanding of infrastructure monitoring, observability, or IT operations tools (LogicMonitor strongly preferred)

Experience guiding technical users through product setup, configuration, or troubleshooting in a customer or partner-facing environment

Ability to review and give feedback on technical work, including dashboards, alert routing, integrations, or platform configurations

Comfortable working across teams and jumping between technical delivery, feedback sessions, and program design discussions

Strong communicator who can explain technical concepts clearly and build trust with partner engineers

Interest in helping build a new program from the ground up, including shaping processes, creating tools, and improving how we support partner delivery

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Anticipated Application Close Date: 05 /11/26

LogicMonitor is an Equal Opportunity Employer At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

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