We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in Bangalore. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
To learn more about life at LogicMonitor, check out our Careers Page .
What You'll Do
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
Here's a closer look at this key role
Build the canonical customer operating data layer
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
Connect Salesforce, Jira, Langfuse, Snowflake, product telemetry, and related sources into one usable customer view.
Surface customer health and product adoption signals so leaders can quickly see where intervention is needed.
Build executive-facing reporting, visualizations, and operating views for accounts, health, adoption, and leadership readouts.
Translate lifecycle definitions and stage entry / exit criteria into system requirements.
Build and maintain integrations, reconciliation logic, data recency checks, source-of-truth mapping, and history/backfill support.
Support automation jobs, alerts, backend reliability, and the semantic layer that powers BI and reporting surfaces.
Support AI summaries and account readouts with structured, attributed, current data.
Partner with business and technical stakeholders to turn reporting needs into workflows, data structures, and durable code.
Define requirements for stage movement, time-to-value, customer health, and product adoption.
Maintain the architecture needed for history, freshness, reconciliation, and reporting consistency.
Work closely with source-system owners and BI / data partners.
Help define field hygiene, metric definitions, and data governance for customer lifecycle reporting and operations.
Data governance mindset: you think in systems, not fixes, building and documenting standards, and hold the line on data quality over time.
6+ years in customer operations, lifecycle operations, CX operations, RevOps, Sales Ops, BizOps, Product Ops, data engineering, analytics engineering, systems engineering, or GTM engineering.
Strong business acumen and comfort connecting metrics to operating decisions.
Hands-on experience with SQL and at least one scripting language, preferably Python.
Experience integrating SaaS systems and REST APIs and JSON. Salesforce data model familiarity.
Familiarity with Kantata, Jira, Pendo, Langfuse, Snowflake, Power BI, Slack, or BI tools.
Understanding of data modeling, data architecture, and how source systems feed operational reporting.
Comfort working with messy source data and reconciliation logic.
Comfort building working prototypes with AI-assisted coding tools, SQL, Python, scripts, or lightweight apps.
Basic familiarity with working on SaaS systems in AWS/Kubernetes
Strong communication skills and an eye for executive-level visual storytelling.
Ability to build quickly without overengineering.
Comfort analyzing trends, building forecasts, and turning data into operational recommendations.
Deep curiosity about AI tools, systems, and applied workflows. Preferred Experience
Experience with operational data products or customer-facing internal systems.
Familiarity with event data, product telemetry, and usage analytics.
Experience in fast-moving AI, infrastructure, or SaaS environments.
Click here to read our International Applicant Privacy Notice.
LogicMonitor is an Equal Opportunity Employer At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Notice Regarding Use of AI in Hiring
We use artificial intelligence tools to assist with reviewing job applications, such as matching skills and experience to job requirements. These tools support, but do not replace, human review. All hiring decisions are made by our recruiting and hiring teams. You may opt out of AI processing at any time, and your application will still be reviewed. To opt out, please contact us at opt.out@logicmonitor.com .
By submitting your application, you acknowledge this notice.
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form .
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
About LogicMonitor
Software & SaaS1252 employeesFounded 2007
AI-first hybrid observability software company helping enterprises monitor infrastructure, cloud, applications, and Internet performance.
