Partner Customer Support

Job Description

• Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce.
• With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.
• We believe in straight talk, quick decisions, strong execution and elegant solutions.
• Rapyd is where hard work pays off and careers take off.
• Join us and let’s build the future of fintech together.
• Get the tools to grow globally at www.rapyd.net.
• Follow: Blog, Insta, LinkedIn, Twitter
• Rapyd is looking for a dynamic, high-impact Partners Support Specialist who is technically savvy, creative, and curious to provide exceptional high-touch user experience to our clients and partners.
• This is a hands-on role and you will wear many hats; from interacting directly with our merchants and partners, working closely with other teams to ensure a seamless experience for our users, debug, and develop monitors for the production environment.
• As a Partners Support Specialist Your Responsibilities Would Include
• Be the first line of defense and escalation for any technical issues
• Elegantly handle customer requests and maintain Rapyd’s SLA & customer satisfaction
• Escalate and own issues internally and externally with service providers / partners
• Develop monitoring tools for the production environment
• Extend our knowledge base
• Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customer’s issues. Cover “on-call” shifts as needed to support our global coverage model

Requirements

• Proficient in English
• 3-5 years of experience in customer support required
• Able to work independently from our regional office and home
• Customer facing experience in a B2B global company
• Knowledge of API management and bug reporting tools
• Ability to work under pressure in a fast-paced environment
• Great technical writing and verbal communication skills
• Strong troubleshooting skills using multiple tools / logs correlation
• Knowledge in the following tools: SQL, Postman, Kibana, Jira , Confluence.
• Experience in the payments industry – Big Advantage
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Job Details

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