Partner Account Manager - Mobile Hardware

Build strong relationships with existing partners, providing exceptional service and support.

Respond to enquiries around hardware products, pricing, stock availability and order status.

Prepare accurate quotes and product recommendations across smartphones, tablets, laptops, PCs and other IT equipment.

Identify opportunities to upsell and cross-sell additional products and services within existing accounts.

Support partners throughout the ordering process, ensuring a smooth and positive customer experience.

Work closely with supply chain, logistics and operations teams to ensure orders are delivered on time.

Monitor and update partners on order progress and fulfilment.

Collaborate with Account Managers and internal stakeholders to maximise partner opportunities.

Maintain accurate CRM records, pipeline activity and customer information.

Support promotional campaigns, partner communications and sales initiatives.

Produce basic sales and forecasting reports to support business planning.

Experience in sales support, account management, customer service or internal sales within a mobile, telecoms or hardware environment.

Knowledge of mobile hardware products, devices and associated technologies.

Strong communication and relationship-building skills.

A commercial mindset with the ability to identify customer needs and sales opportunities.

Excellent organisational skills and attention to detail.

Confidence managing quotations, orders and customer enquiries.

The ability to work proactively, prioritise workloads and manage multiple tasks effectively.