Part-Time Service Advisor

A life-long learner! You’re open to learning new concepts and new ways of working. On-the-job training is available, with support from a network of leaders and colleagues.

A problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.

You work well under pressure. You can balance multiple priorities while keeping calm and polite in a fast-paced environment.

A teammate who loves helping others and contributing to your community. Making a difference in someone’s day makes your day too!

Work with customers over the phone to promote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.

Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers

Identify cost-saving opportunities to support our customers’ life events and future needs.

Work together with team members to provide exceptional customer service and meet sales goals

Increase your industry knowledge and expertise towards becoming an Insurance Advisor. You’ll participate in BCAA’s training courses, maintain your annual licensing requirements, and keep up to date with the latest products and service offerings in a supportive environment.

At least two years’ experience in a sales and service environment

Level 1 Insurance license (or a commitment to secure your license within your first 45 days). BCAA will provide time and cover the cost.

Completion of Autoplan Essentials (or a commitment to complete within your first three months through BCAA.) BCAA will provide time and cover the cost.

Limited history of Errors & Omissions and in good standing with the Insurance Council of BC.

Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook)

Bonus qualifications! CAIB certification, knowledge of ICBC systems, and ability to speak other languages aside from English.

Working in one of our Member Contact Centres means being part of a team that believes in fun and connection. From monthly birthday celebrations and get-togethers for life events like weddings and new babies, to holiday activities and frequent opportunities to meet up after-hours, you’ll make meaningful connections and friendships that can last a lifetime.

The hourly range for this position is $23.36 to $29.20 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%.

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com .