Palace Host
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Key skills for this role
About the Role
Minor Hotels is seeking a Palace Host for Qasr Al Sarab Desert Resort by Anantara in Abu Dhabi. The role involves providing exceptional guest service, assisting with arrivals and departures, and ensuring a memorable luxury experience.
Key Skills for This Role
Responsibilities
- Ensure continual source of information, help and assistance to all guests
- Build rapport with in house guests and maintain interaction for guest recognition
- Ensure all guest arrival and departure procedures are completed as per SOP
- Coordinate operations to exceed guest expectations
- Upsell rooms and other hotel services
- Handle guest feedback efficiently
- Drive hotel buggies and pass buggy driving test
- Maintain palace host pantries and ensure operational readiness
- Update and maintain guest history files
- Assist with in room dining requests and villa orientation
Requirements
- College diploma in hotel management or related field
- Previous experience in Front Office or Guest Services
- Luxury hotel experience
- Good communication skills
- Experience with Front Office Systems
- Fluent in written and spoken English
- Multilingual speaking is an advantage
Full Job Posting
Job Overview
- Anantara Hotels & Resorts is a global luxury hotel brand rooted in Thai culture.
- Qasr Al Sarab Desert Resort by Anantara is seeking a Palace Host to provide exceptional guest service.
Key Responsibilities
- Ensure continual source of information, help and assistance to all guests.
- Build rapport with in house guests and maintain interaction for guest recognition.
- Ensure all guest arrival and departure procedures are completed as per SOP.
- Coordinate operations to exceed guest expectations.
- Upsell rooms and other hotel services.
- Handle guest feedback efficiently.
- Drive hotel buggies and pass buggy driving test.
- Maintain palace host pantries and ensure operational readiness.
- Update and maintain guest history files.
- Assist with in room dining requests and villa orientation.
Qualifications
- College diploma in hotel management or related field.
- Previous experience in Front Office or Guest Services.
- Luxury hotel experience is must.
- Good communication skills.
- Experience with Front Office Systems.
- Must be fluent in written and spoken English; multilingual speaking is an advantage.
Additional Information
- Relocate to Remote Area.
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