OUTLET SUPERVISOR - MEKONG
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Key skills for this role
About the Role
Anantara The Palm Dubai Resort is hiring an Outlet Supervisor for Mekong restaurant. The role involves supervising food and beverage service, ensuring guest satisfaction, training staff, and maintaining operational standards.
Key Skills for This Role
Responsibilities
- Promote and ensure guest satisfaction through developing and maintaining a strong team environment
- Ensure prompt and courteous delivery of all orders, maintaining a positive image through guest contact and cleanliness
- Assure total guest satisfaction in food and beverage service through supervision of prompt and courteous delivery
- During shift, ensure guests are satisfied by assisting with serving, seating, communication with kitchen, and speaking to all guests
- Assist in maintaining a highly motivated and well trained staff
- Open and close shift in accordance with Manager’s Checklist
- Train, maintain and enforce all Anantara World Islands Dubai Service Standards
- Properly execute revenue and check control procedures on shift
- Maintain a safe and sanitary work environment for all Associates and guests
- Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
- Find solutions for problems such as call outs, last minute bookings, or any other daily problems
- Be on the floor during entire meal period and ensure adequate coverage
Requirements
- Previous experience in a Food & Beverage/Restaurant/Outlet operations leadership role
- Passion for leadership and teamwork
- Eye for detail to achieve operational excellence
- Excellent guest service skills
Full Job Posting
Company Description
- A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations.
Key Duties and Responsibilities
- To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.
- Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
- Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
- During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
- Assist in maintaining a highly motivated and well trained staff
- Open and close shift in accordance with Manager’s Checklist.
- Train, maintain and enforce all Anantara World Islands Dubai Service Standards
- Properly execute revenue and check control procedures on shift
- Maintain a safe and sanitary work environment for all Associates and guests
- Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
- Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
- Be on the floor during entire meal period and ensure adequate coverage
Qualifications
- Previous experience in a Food & Beverage/Restaurant/Outlet operations leadership role
- Passion for leadership and teamwork
- Eye for detail to achieve operational excellence
- Excellent guest service skills
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