LOBBY HOSTESS
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Key skills for this role
About the Role
Anantara The Palm Dubai Resort is seeking a Lobby Hostess to welcome guests, assist with resort activity inquiries, and ensure exceptional guest service. The role requires at least 1 year of experience as a Lobby Host in a quality hotel, excellent communication skills, and fluency in English.
Key Skills for This Role
Responsibilities
- Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures
- Assist guest in resort activity enquiries/requests
- Ensure that established levels of guest service are maintained at all times within the reception area
- Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction
- Ensure sufficient stocking of welcome beverage, refresh towels and special departure expressions are maintained
- Coordinate transportation for guests in collaboration with the Boat Captains, Bell Captain and Bell Boys including buggy, sea plane and airport transfers
- Handle difficult situations effectively following resort policies and procedures
- Actively participate in upselling Spa, Food and Beverage outlets and excursions
Requirements
- Excellent communication skills
- Fluency in English
- Minimum 1 year of experience as a Lobby Host, preferably in a similar quality hotel
- Friendly and outgoing personality
Full Job Posting
Company Description
- A luxury hospitality brand for modern travellers, Anantara The Palm connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations.
Key Responsibilities
- Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures.
- Assist guest in resort activity enquiries/requests.
- Ensure that established levels of guest service are maintained at all times within the reception area.
- Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction.
- Ensures guest errands are executed as directed.
- Ensure sufficient stocking of welcome beverage, refresh towels and special departure expressions are maintained.
- Coordinate transportation for guests in collaboration with the Boat Captains, Bell Captain and Bell Boys including buggy, sea plane and airport transfers.
- Handle difficult situations effectively following resort policies and procedures.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resort’s Policies & Procedures.
- Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Duty Manager / Guest Relations Supervisor.
- Keep the immediate Manager / Supervisor promptly and fully informed of all problems or unusual matters of significance.
- Ensure safety and security of guests’ belongings.
Qualifications
- Excellent communication skills.
- Fluency in English; additional foreign languages are an advantage.
- Minimum 1 year of experience as a Lobby Host, preferably in a similar quality hotel.
- Friendly and outgoing personality.
- Thai national preferred.
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