Outlet Manager
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Key skills for this role
About the Role
Minor Hotels seeks an Outlet Manager for Banana Island Resort Doha by Anantara. The role oversees daily operations of a retail or hospitality outlet, ensuring smooth functioning, high customer satisfaction, and achievement of business targets.
Key Skills for This Role
Responsibilities
- Manage day to day outlet operations, including opening/closing procedures
- Monitor inventory levels and ensure timely replenishment
- Supervise and train staff to deliver excellent customer service
- Create staff schedules and manage performance evaluations
- Address customer concerns promptly and professionally
- Maintain a welcoming environment to enhance the customer experience
- Drive sales to meet or exceed targets
- Implement promotions and upsell products/services
- Ensure adherence to safety, hygiene, and company policies
- Prepare daily/weekly reports on sales, expenses, and staff performance
Requirements
- Bachelor's degree in business, hospitality, or related field (preferred)
- 2 5 years of experience in hospitality managerial role
- Strong leadership, communication, and organizational skills
Full Job Posting
Overview
- Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties.
- An Outlet Manager oversees daily operations of a retail or hospitality outlet to ensure smooth functioning, high customer satisfaction, and achievement of business targets.
Key Responsibilities
- Manage day to day outlet operations, including opening/closing procedures.
- Monitor inventory levels and ensure timely replenishment.
- Supervise and train staff to deliver excellent customer service.
- Create staff schedules and manage performance evaluations.
- Address customer concerns promptly and professionally.
- Maintain a welcoming environment to enhance the customer experience.
- Drive sales to meet or exceed targets.
- Implement promotions and upsell products/services.
- Ensure adherence to safety, hygiene, and company policies.
- Prepare daily/weekly reports on sales, expenses, and staff performance.
Qualifications
- Bachelor’s degree in business, hospitality, or related field (preferred).
- 2 5 years of experience in hospitality managerial role.
- Strong leadership, communication, and organizational skills.
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