Organizational Change Manager - Airlines
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Key skills for this role
About the Role
Cognizant seeks an Organizational Change Manager to lead change management for a new catering system implementation in the airline's operations division. The role requires creating strategies to maximize employee adoption, conducting impact assessments, and developing communication plans.
Key Skills for This Role
Responsibilities
- Apply a structured methodology and lead change management activities to support employees and key stakeholders to adopt change across Operational departments
- Conduct change impact and readiness assessments by stakeholder group, evaluating results to develop implementation approaches
- Develop and deliver communication plans for change programmes, identifying and aligning communication needs of stakeholders to project milestones
- Identify change risks and define change mitigation strategies to minimize impacts on go live/programme implementations
- Coach project teams and business representatives in managing change
- Develop change champion networks across Operations
Requirements
- Bachelor's degree level education
- Minimum 7 years experience delivering large scale business transformation focused on stakeholder management and change enablement
- Airline experience is preferable
- Excellent command of English language, written and oral
- Extensive knowledge of change management theory, design, and execution
Full Job Posting
About The Role Description
- This role will be working as part of the New catering system implementation programme, responsible for creating and implementing change management strategies that maximize employee engagement and adoption of new ways of working within Operations.
Accountabilities
- Apply a structured methodology and lead change management activities to support employees and key stakeholders to adopt change across Operational departments.
- Conduct change impact and readiness assessments by stakeholder group, evaluating the results to develop implementation approaches and plans.
- Ability to come up with creative approaches to embed change across departments with very different needs (e.g., large workforces, not captive and on shift).
- Provide advice and recommendations to senior leaders about how to approach change for programmes specific to their area.
- Develop and deliver communication plans for change programmes, identifying and aligning communication needs of stakeholders to project milestones.
- Develop communications collateral e.g., SharePoint sites, FAQ libraries.
- Identify change risks and define change mitigation strategies to minimize impacts on go live/programme implementations.
- Undertake stakeholder analysis and execute stakeholder engagement strategies.
- Define change success metrics and use them to measure and monitor change progress.
- Coach project teams and business representatives in managing change.
- Develop change champion networks across Operations.
Education & Experience
- Airline experience is preferable.
- Bachelor's degree level education.
- Must have a minimum of 7 years experience delivering large scale business transformation focused on stakeholder management and change enablement, preferably within an operation or an aviation environment.
- Demonstrated experience in fostering a culture of change and strategic communications planning.
- Extensive knowledge of change management theory, design, and execution.
- Excellent command of English language, written and oral.
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