Order Taker - In Room Dining (175439)
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Key skills for this role
About the Role
Shangri-La Hotel in Abu Dhabi seeks an Order Taker for In Room Dining to handle guest orders accurately and ensure excellent service. Requires 1-2 years of bartending experience in a hotel, restaurant, or bar, and a high school diploma or diploma in hospitality management.
Key Skills for This Role
Responsibilities
- Receiving and processing guest orders accurately and efficiently through phone, in person, or digital means.
- Communicate orders to the kitchen, supply area, or other departments to ensure smooth operation.
- Maintain a thorough understanding of all products and services to assist guests and make appropriate suggestions.
- Process payments accurately and provide guests with receipts by suggesting additional or premium products to increase sales.
Requirements
- 1 – 2 years of bartending experience in a Hotel, Restaurant or Bar
- High School Diploma or Diploma in Hospitality Management
- Excellent communication and listening skills
- Strong guest service skills with friendly attitude
- Attention to detail to ensure correct order entry and delivery
- Ability to multitask and work efficiently under pressure
- Basic computer and POS (Point of Sale) system knowledge
Full Job Posting
About Us
- Find Your Shangri La in Shangri La.
- Our story began in 1971, when the first Shangri La opened its doors.
- Shangri La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one kilometre private beach.
Role Overview
- As an Order Taker, you will handle guest orders promptly and accurately, ensuring excellent service provided.
- You will communicate orders clearly to the kitchen and service teams.
- And assist guests with menu recommendations and maintain a friendly, professional attitude.
Key Responsibilities
- Receiving and processing guest orders accurately and efficiently through phone, in person, or digital means.
- Communicate orders to the kitchen, supply area, or other departments to ensure smooth operation.
- Maintain a thorough understanding of all products and services to assist guests and make appropriate suggestions.
- Process payments accurately and provide guests with receipts by suggesting additional or premium products to increase sales.
About You
- Excellent communication and listening skills to receive guest orders accurately.
- Strong guest service skills with friendly attitude.
- Attention to detail to ensure correct order entry and delivery.
- Ability to multitask and work efficiently under pressure.
- Basic computer and POS (Point of Sale) system knowledge.
- 1 – 2 years of bartending experience in a Hotel, Restaurant or Bar.
- High School Diploma or Diploma in Hospitality Management is required.
Why Join Us
- A workplace that values your passion and supports self realization and personal growth.
- Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
- Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
- Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
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