Guest Relations Executive - Cigar Lounge & Bar (175675)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Shangri-La Dubai is seeking a Guest Relations Executive for its Cigar Lounge & Bar to deliver exceptional service and create memorable guest experiences. The role involves guest engagement, handling feedback, and collaborating with the F&B team.
Key Skills for This Role
Responsibilities
- Interact and engage with guests, ensuring high levels of personalized service and satisfaction
- Welcome, greet, and ensure guests are served promptly and professionally throughout their dining experience
- Handle guest feedback and complaints effectively, resolving issues in a courteous and professional manner
- Build guest relationships through suggestive selling and by creating memorable dining experiences
- Maintain accurate guest profiles and preferences within the system to support personalized service
- Collaborate closely with the F&B team to deliver seamless service and achieve operational goals
Requirements
- Thorough knowledge of Food & Beverage service technique
- Able to work in Cigar bar & lounge operation
- Loves interacting with guests
- Believes in teamwork
- Communicates with fluency in English
- Preferably has experience working in either a luxury restaurant or a 5* hotel background
- Is a self starter and a team player
- Enjoys being challenged
Full Job Posting
About the Role
- As a Guest Relations Executive Cigar Lounge & Bar, you will be the face of our dining experience, creating meaningful connections with guests and ensuring exceptional service throughout their visit.
- With a passion for hospitality and guest engagement, you will help deliver memorable experiences while maintaining the highest standards of service, professionalism, and guest satisfaction.
Key Responsibilities
- Interact and engage with guests, ensuring high levels of personalized service and satisfaction.
- Welcome, greet, and ensure guests are served promptly and professionally throughout their dining experience.
- Handle guest feedback and complaints effectively, resolving issues in a courteous and professional manner.
- Build guest relationships through suggestive selling and by creating memorable dining experiences.
- Maintain accurate guest profiles and preferences within the system to support personalized service.
- Collaborate closely with the F&B team to deliver seamless service and achieve operational goals.
About You
- Has a thorough knowledge of Food & Beverage service technique
- Is able to work in Cigar bar & lounge operation
- Loves interacting with guests
- Believes in teamwork
- Communicates with fluency in English
- Preferably has experience working in either a luxury restaurant or a 5* hotel background
- Is a self starter and a team player
- Enjoys being challenged
Why Join Us
- A workplace that values your passion and supports self realization and personal growth.
- Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
- Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
- Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Renaissance Corporate Services
Waiter - Room Service (175678)
Dubai, UAE
Shangri-La Dubai is hiring a Waiter for Room Service to deliver exceptional in-room dining experiences. The role requires a passion for food and beverage service, fluency in English, and preferably experience in a luxury
Operations Manager - F&B (Outdoor Bar & Lounge) (175682)
, UAE
Shangri-La Dubai seeks an Operations Manager for Ikandy Ultra Lounge to oversee daily F&B operations, ensure exceptional guest experiences, and drive revenue growth. The ideal candidate has luxury restaurant or lounge ma
Food & Beverage Supervisor (175680)
, UAE
Shangri-La Dubai seeks a Food & Beverage Supervisor to support daily restaurant operations, lead the team, and deliver exceptional guest experiences. The ideal candidate has experience in a luxury restaurant or 5-star ho
Waiter/Waitress (175677)
Dubai, UAE
Shangri-La Dubai seeks a Waiter/Waitress to deliver efficient Food and Beverage service in a luxury hotel environment. The role requires experience in a luxury restaurant or 5-star hotel, fluency in English, and a commit
Bartender - All Day Dinning (175674)
Dubai, UAE
Shangri-La Dubai is seeking a Bartender for All Day Dining to support bar operations and deliver exceptional guest service. The role requires 1-2 years of bartending experience in a hospitality environment and knowledge
Bar Captain (175681)
Dubai, UAE
Shangri-La Dubai is hiring a Bar Captain to oversee bar operations and ensure exceptional beverage service. The role involves supervising the team, interacting with guests, and maintaining high service standards in a lux
Guest Relations Executive - Outdoor Bar & Lounge (175676)
Dubai, UAE
Shangri-La Dubai is seeking a Guest Relations Executive for its Outdoor Bar & Lounge to deliver exceptional guest experiences. The role involves engaging with guests, handling feedback, and ensuring high service standard
Demi Chef de Partie - Pastry (175611)
Dubai, UAE
Shangri-La Dubai seeks a Demi Chef de Partie - Pastry to support daily pastry kitchen operations, ensuring high-quality preparation and presentation. Requires previous experience as a Demi Chef de Partie - Pastry in a ho
Waiter - Room Service (175678)
Dubai, UAE
Operations Manager - F&B (Outdoor Bar & Lounge) (175682)
, UAE
Food & Beverage Supervisor (175680)
, UAE
Waiter/Waitress (175677)
Dubai, UAE
Bartender - All Day Dinning (175674)
Dubai, UAE
Bar Captain (175681)
Dubai, UAE
Guest Relations Executive - Outdoor Bar & Lounge (175676)
Dubai, UAE
Demi Chef de Partie - Pastry (175611)
Dubai, UAE