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Oracle Fusion ERP Specialist

ADIV Human Resources Consultancies, L.L.C
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
AED 20,000 - 24,000/month
Discovered 1 weeks ago
Oracle Fusion Cloud ERPERP application supportFinance, Procurement, and HCM processesIncident and request managementTicketing and SLA monitoringOracle Support and vendor coordination
Free

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Oracle Fusion Cloud ERPERP application supportFinance, Procurement, and HCM processes
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Role Overview

Provide ownership of Oracle Fusion ERP application support and service delivery across the organization.

Act as the key link between business users, internal IT teams, Oracle Support, and external managed service providers.

The client is a government entity in Abu Dhabi.

Compensation and Contract

  • Salary is AED 20,000 to AED 24,000 per month plus insurance.
  • The position is a one-year contract.

Key Responsibilities

  • Act as the primary point of contact for Oracle Fusion ERP queries, incidents, service requests, and user support.
  • Provide Level 1 application support across Finance, Procurement, HCM, and other supported functions.
  • Troubleshoot issues involving navigation, transactions, approvals, reporting access, workflows, roles, and standard functionality.
  • Manage ticket triage, prioritization, escalation, follow-up, and closure.
  • Coordinate Level 2 and Level 3 resolution with Oracle Support, service providers, partners, and internal IT.
  • Monitor SLA performance, backlogs, recurring issues, resolution times, and service quality.
  • Coordinate enhancements, changes, UAT, testing, releases, and post-implementation activities.
  • Support user provisioning, role assignments, access changes, delegations, and workflow approvals.
  • Coordinate vendor performance and service reviews.
  • Deliver onboarding, training, guidance, FAQs, and knowledge materials.
  • Maintain application documentation, support records, and knowledge articles.
  • Prepare service performance reports and identify continuous improvement opportunities.

Requirements

  • Bachelor's degree in IT, Information Systems, Computer Science, Engineering, Business, or a related discipline.
  • Four to six years of experience supporting ERP or enterprise applications.
  • Hands-on Oracle Fusion Cloud ERP support experience, ideally across Financials, Procurement, and/or HCM.
  • Experience with application support, incident and request management, ticketing, SLA monitoring, and service delivery.
  • Experience working with managed service providers, Oracle Support, vendors, and implementation partners.
  • Experience coordinating enhancements, UAT, testing, releases, and change implementations.
  • Experience in user training, onboarding, and application adoption.
  • Understanding of Oracle Fusion functionality, business processes, security roles, workflow approvals, and user administration.
  • Strong troubleshooting, stakeholder management, communication, coordination, and problem-solving skills.
  • Strong customer-service orientation and attention to detail.
  • Excellent English communication skills.
  • Arabic is an advantage; Oracle Fusion and ITIL Foundation certifications are desirable.

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