Oracle EBS / Fusion Cloud HCM Functional Consultant

Role Overview

Engagement Details

• The position is onsite in the Middle East.
• The engagement uses a managed services / AMS delivery model.

Core Requirements

• 12–15 years of relevant Oracle EBS HRMS and Oracle Fusion Cloud HCM experience, starting with EBS and progressing to Fusion.
• Project-level expertise in Global HR, Oracle Recruiting Cloud, Payroll, Talent Management, and Absence Management.
• Experience in both implementation and support projects.
• Experience on Middle East region projects.
• Functional knowledge of Oracle EBS HRMS and Oracle Fusion HCM modules.
• Experience with Solution Workshops, System Configuration, OUM documentation, and project deliverables.
• Excellent English communication and stakeholder management skills.

Managed Services Delivery Requirements

• Current or recent lead-role delivery in AMS covering both Oracle EBS and Oracle Fusion.
• Steady-state AMS support under contracted SLAs; hypercare or warranty support alone does not qualify.
• Onsite-offshore delivery experience, including team leadership.
• Support transition, handover, and knowledge transfer experience with runbooks and known-error documentation.
• Daily use of an ITSM tool for priority-based ticket resolution against SLA targets.
• Ownership of Incident and Problem Management, including recurring-issue root-cause analysis.
• Direct end-user coordination through investigation, testing, and closure.
• Experience driving Oracle Service Requests through My Oracle Support to resolution.
• Working knowledge of ITIL-aligned support processes.

Working Knowledge Expected

• Payroll knowledge covering fast formulas, retroactive pay, balance adjustments, payroll flows, and parallel-run reconciliation.
• Middle East payroll practices including UAE WPS, end-of-service or gratuity calculations, GCC legislative requirements, and labor-law basics.
• Hands-on experience with HCM Data Loader or HSDL, HCM Extracts, OTBI, BPM approval configuration, and data-role security.
• Experience assessing Oracle Fusion quarterly releases and performing regression testing.
• Awareness of the Redwood UX transition and its impact on configured pages, personalizations, and quarterly testing.

Preferred Qualifications

• Additional HCM modules such as Learning and Time & Labor are preferred.
• Client-facing consulting experience and customer-expectation management are preferred.

CV Requirements

• Applications should name the ITSM tools used and describe queue responsibilities, priorities, and SLA targets.
• Applications should describe a support transition, handover, or knowledge-transfer activity and the candidate's role.
• Applications should explicitly state Oracle Service Request experience and evidence each claimed module with a named project or engagement.
• Applications should identify Middle East countries and relevant legislation configured.

Responsibilities

• Support a prioritized queue in a steady-state Oracle EBS and Fusion Cloud HCM AMS engagement.
• Perform Oracle HCM configuration, enhancements, and solution work with business stakeholders.
• Lead or contribute to Solution Workshops, system configuration, OUM documentation, and project deliverables.
• Lead delivery in an onsite-offshore model and coordinate the delivery team.
• Manage support transitions, handovers, and knowledge transfer, including runbook and known-error documentation.
• Resolve priority-based tickets using an ITSM tool against contracted SLA targets.
• Own Incident and Problem Management and perform root-cause analysis of recurring issues.
• Coordinate directly with end users through ticket investigation, testing, and closure.
• Raise, manage, and escalate Oracle Service Requests through My Oracle Support to resolution.
• Handle payroll configuration and reconciliation activities including fast formulas, retroactive pay, balance adjustments, payroll flows, and parallel runs.
• Assess Oracle Fusion quarterly releases and conduct regression testing, including impacts from the Redwood UX transition.