Oracle EBS & Fusion Cloud Financials Functional Consultant

Role Overview

Core Requirements

• 12–15 years of relevant Oracle EBS and Fusion Cloud Financials experience.
• Strong project-level expertise in Accounts Payable, Accounts Receivable, General Ledger, Fixed Assets, and Cash Management.
• Both AMS support and implementation experience are mandatory.
• Must have delivered projects in the Middle East region.
• Ability to translate business requirements into effective solutions.
• Hands-on solution workshops, application configuration and setups, OUM documentation, and project deliverables.
• Excellent English communication, stakeholder management, and client-facing skills.

Managed Services Delivery

• Current or recent lead-role delivery in an AMS engagement covering both Oracle EBS and Oracle Fusion.
• Steady-state AMS support under contracted SLAs is required; hypercare or warranty support alone does not qualify.
• Experience in an onsite-offshore delivery model, including team leadership.
• Support transition, handover, knowledge transfer, runbook, and known-error documentation experience.
• Daily use of an ITSM tool such as ServiceNow, BMC Remedy, or Jira Service Management for SLA-based ticket resolution.
• Ownership of Incident and Problem Management, including root-cause analysis of recurring issues.
• Direct end-user coordination through ticket investigation, testing, and closure.
• Oracle Service Request experience through My Oracle Support, including severity management and escalation.
• Good working knowledge of ITIL-aligned support processes.

Working Knowledge Expected

• Middle East statutory practice including UAE/KSA VAT configuration, KSA ZATCA e-invoicing awareness, and applicable withholding tax.
• Subledger Accounting, end-to-end period close, and subledger-to-General Ledger reconciliation.
• Payment process profiles, bank file formats, host-to-host integration awareness, and Cash Management bank statement auto-reconciliation.
• Functional knowledge of FBDI data loads and OTBI or BI Publisher report basics.
• Oracle Fusion quarterly release impact assessment and regression testing.

Preferred

• Experience beginning with Oracle EBS Financials and transitioning to Oracle Fusion Cloud Financials.
• Additional modules such as Tax, Accounting Hub, and Expense Management.
• Exposure to Procurement, Projects, or Supply Chain cross-functional processes.
• Ability to work independently with business users and senior stakeholders.

Application Evidence

• CVs should name ITSM tools used, describe queue responsibilities and SLA targets, and provide a support transition or knowledge-transfer example.
• CVs should state Oracle Service Request experience and evidence each claimed module with a named project or engagement.
• Middle East experience should identify countries and relevant configured legislation.

Responsibilities

• Deliver implementation and steady-state AMS support for Oracle Fusion Cloud Financials and Oracle EBS Financials.
• Translate business requirements into effective Oracle Financials solutions.
• Conduct solution workshops, application configuration and setups, and OUM documentation and project deliverables.
• Lead AMS delivery covering Oracle EBS and Oracle Fusion in an onsite-offshore model.
• Provide steady-state support under contracted SLA targets.
• Lead support transition, handover, knowledge transfer, runbook creation, and known-error documentation.
• Use ITSM tools to investigate and resolve priority-based tickets against SLA targets.
• Own Incident and Problem Management, including root-cause analysis of recurring issues.
• Coordinate directly with end users through ticket investigation, testing, and closure.
• Raise and drive Oracle Service Requests through My Oracle Support to resolution, including severity management and escalation.
• Apply Middle East statutory practices, including VAT, e-invoicing, and withholding tax where applicable.
• Support quarterly Oracle Fusion release impact assessment and regression testing as part of AMS routines.