Oracle Database Administrator

Overview

Key Responsibilities

• Provide L3 support for Oracle Siebel CRM applications and related systems
• Troubleshoot and resolve complex application issues, incidents, and escalations
• Perform root cause analysis and implement preventive solutions
• Monitor application performance, availability, and system health
• Support application deployments, upgrades, patches, and maintenance activities
• Coordinate with development, database, middleware, and infrastructure teams
• Analyze application logs and system behavior to identify issues proactively
• Ensure SLA compliance and timely resolution of support tickets
• Maintain technical documentation, support procedures, and knowledge base articles
• Provide technical guidance and support to junior support team members

Required Skills & Qualifications

• 5+ years of experience in application support, preferably in Oracle Siebel CRM environments
• Strong understanding of Oracle Siebel architecture, modules, and functionalities
• Experience troubleshooting Siebel application, integration, and performance issues
• Knowledge of Siebel Tools, workflows, EAI, Open UI, and web services is an advantage
• Good understanding of SQL, PL/SQL, and relational databases
• Experience with monitoring and ticketing tools
• Familiarity with Linux/Unix and Windows server environments
• Strong analytical, troubleshooting, and problem-solving skills

Language Requirement

• **Arabic: Mandatory (Reading, Writing, and Speaking)**
• English proficiency required for technical and professional communication

Preferred Attributes

• Ability to work effectively in a collaborative onsite environment
• Strong communication and stakeholder management skills
• Experience supporting enterprise-level CRM applications
• Ability to handle critical incidents and multiple priorities efficiently

What We Offer

• Opportunity to work on enterprise-grade CRM systems
• Professional and collaborative work environment
• Career growth and technical learning opportunities
• Competitive salary package based on experience

Experience

• Application Support Engineer: 5 years (Preferred)

Language

• Arabic (Required)