Operations Team Lead, Inbound
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Key skills for this role
About the Role
Amazon is seeking an Operations Team Lead to oversee inbound operations, monitor workflows, and support team members. The role requires flexible scheduling, English communication skills, problem-solving, and data analytics.
Key Skills for This Role
Responsibilities
- Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management
- Support and train employees to deliver great service and supervise them in their daily tasks
- Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
- Work with other departments to find solutions to address common issues or support needs in areas of key performance
- Use data analysis to identify ways to optimise safety, quality and productivity
Requirements
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in English language communication skills, both written and verbal
- Experience in problem solving and data analytics
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- 1+ years of Amazon Amnesty Floor Monitoring experience (preferred)
- 3+ years of stakeholder management experience (preferred)
- Experience in operations management (preferred)
- Upper intermediate proficiency in English (preferred)
Full Job Posting
Description
- Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time.
- Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.
- You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place.
- This is a hands on role, which will give you experience in using the tools and systems that make our operations successful.
Key job responsibilities
- Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
- Support and train employees to deliver great service and supervise them in their daily tasks
- Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
- Work with other departments to find solutions to address common issues or support needs in areas of key performance
- Use data analysis to identify ways to optimise safety, quality and productivity
Basic Qualifications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in English language communication skills, both written and verbal
- Experience in problem solving and data analytics
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Preferred Qualifications
- 1+ years of Amazon Amnesty Floor Monitoring experience
- 3+ years of stakeholder management experience
- Experience in operations management
- Upper intermediate proficiency in English
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